Job details
Job type full-time temporary
Full job description
About patelco credit union: we’re here to help people in communities throughout northern california build financially healthy livesWe do this by being attentive and partnering with our members to understand what is financially best for themWe thrive on change, and we put people firstIf you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.
Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 400,000 membersWhat we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trustOur mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedomOverview: responsibilities will include 60% to 80% desktop (user) support (helpdesk when needed), 20% to 40% technical documentation and special projects (i.eWeb site management, etc.)Support employees at remote branches and may require travel by carMust be able to assemble/build an intel-based pc from scratch, work in fast paced helpdesk ticket system environment and put team before individualAv and telecom support expectedMay begin to be assigned and learn new technologies to broaden sme coverage for critical apps and servicesResponsibilities:
Assemble, configure, troubleshoot, and/or repair of computers (desktop, towers, and laptops).
Responsibilities include adding, removing, and/or replacing computer peripherals inside the workstationsEnsure all support tickets are resolved in a timely manner
Install, configure, modify, and/or troubleshoot windows desktop/laptop os`s.
Responsibilities include using windows deployment services to deploy installation of os, related security patches and service packs.
Install, configure, modify, and/or troubleshoot various windows applications with heavy concentration on microsoft o365 along with other proprietary banking applications.
Add, delete, and modify user and email accounts including editing application configuration files.
Responsibilities include setting and modifying file security, moving and copying of files between network drives, setting up network and local printers on client machines, light troubleshooting of connectivity errors between the servers and workstations/laptop.
Setup, relocate, and/or replacement of workstations, printers, or laptops between cubicles, offices, floors, buildings, and branchesLight troubleshooting of connectivity issues between local and remote offices.
Provide excellent service to all users through courteous, prompt and professional engagement.
Act as a backup to perform light network duties such as installing and moving network cables between switches, patch panels, servers, and other network devices,
Required to regularly produce high-quality technical documentation (e.gInstallation manuals, etc.)
After hours schedule rotation as assigned.
Qualifications:
3 - 5+ years’ experience windows/pc desktop support; 3 - 5+ years’ experience working with intel-based computers; knowledge of network operating system (nos) and lan/wan technology
Strong writing skills including the ability to use technical tools (i.eVisio, etc.) to create detailed presentation quality procedures and manuals
Strong knowledge of windows operating systems
Strong knowledge of microsoft o365.
Strong knowledge of tcp/ip protocol and troubleshooting knowledge (i.ePing, etc.).
Strong knowledge of lan/wan technologies and equipment.
Strong knowledge of intel-based server hardware.
Strong knowledge of data processing methods, storage and or retrieval techniques.
Strong knowledge of the operations of computer hardware equipment
Be self-guided at least 50% of time
Sme for some of the groups technologies
Mac operating systems (osx, ios for iphone, ipad, apple products).
We offer:
An inspiring career that benefits both you and your community
Competitive compensation packages with bonus opportunity
Full medical/dental/vision benefits with minimal eligibility waiting period
Generous 401(k) with 3% safe harbor and 5% employer match
Discounts on loan products
Tuition reimbursement
Onsite fitness center at hq and rewards for healthy habits
Close proximity to bart, restaurants and shopping
Patelco credit union is an equal opportunity employer: disability/veteran
