We take care of our people.
Our vision is to empower everyone to achieve their professional bestThat starts with our team.
Good health matters
We offer top-of-the-line health, disability, life insurance, and more.
Deep work
We actively schedule focus blocks each week so you can do your best work.
Remote friendly
We are in san francisco, new york, toronto, atlanta, chicago and more!
Build your wealth
You have a stake in what we are buildingCompetitive comp, equity, and 401k.
Take time off
Our pto policy is generous and – much more importantly – we want you to use it.
Pet obsessed
It`s a problem.
About pathlight
Pathlight’s real-time performance management (rpm) platform allows large, customer-facing teams to manage performance faster than ever beforePathlight was founded in 2016 by alexander kvamme and trey doig to help millions of people answer a simple question – `how am i doing at work and how can i improve?`—without spending hours sifting through dashboards and spreadsheetsPathlight puts frontline employees in the driver`s seat, giving them everything they need—from data to coaching—to manage themselves and hit their goals, and gives executives and managers instant insights into how their teams are performingPathlight raised its series b funding in april 2021 to further accelerate sales, marketing, and innovation to help companies and employees succeed in these ever-changing times.
About the position
We’re looking to grow our customer success team with an effective, thoughtful, and hardworking customer success associate who is excited to transform the way managers interact with their teamsThis is the first customer success associate hire and in this role, you’ll be responsible for ensuring our customers are happy and able to successfully leverage our product to solve their problemsYou will also be leading renewals and upsells as well as working cross-functionally with implementation, sales, and product teamsYou will be an integral part of our early team, building the foundation of our customer success organization.
The person who joins our team is highly collaborative, loves to learn, and is energized by the opportunity to help lay the foundation of our customer success organizationWe have an amazing group of customers that span across many industries that love pathlight and rely on us every day to be successful.
What you’ll do
Work diligently to solve a multitude of customer problems and provide timely resolutions
Be able to set clear expectations with our customers in order to keep the process transparent and positive
Listen to customers across all different industries and positions so that there is a better understanding all around
Successfully lead and drive renewals for your dedicated book of accounts
Collaborate with the product team to ensure your customer needs are being met
Influence foundational customer success strategy and approach
What you’ll bring
1-3 years in a customer-facing role at a saas company
Experience in driving and leading renewals
Proficiency in microsoft office or google office products
Prior experience at a startup
At pathlight, we believe diversity is critical to building a product that will serve the needs of all of our usersPathlight is committed to building an environment where people of all backgrounds can do their best workAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
