Job details
Job type full-time
Full job description
Position summary
Serves as the commercial quality assurance specialist, overseeing the correct dispatch, production, and invoicing of commercial projectsThe cqas works closely with the cqa manager to ensure projects are dispatched correctly, projects are completed to client expectations, and estimates are accurate and fully supportedThe cqas works closely with the paul davis network to identify and resolve issues, increase quality of production, and ensure projects meet client requirements.
The primary role of the cqas is to monitor progress of jobs dispatched through paul davis commercial division, inc(pdcdi), request information from the local offices as needed to move the progress of the job and satisfy the contractual needs of our clients, disseminate information to the account manager or associate vice president (avp) for the individual job or client, and review estimates returned from the local offices for accuracy in both scope of work and pricing set forth by the client.
This position ensures existing clients are supported and all projects are handled with the highest level of customer servicePaul davis recognizes the strategic impact and long-term benefit of a comprehensive and focused commercial team.
Key responsibilities
Proactively maintain updated client documentation in paul davis xa / cms to ensure effective dispatch, templates/guides to assist with meeting client expectations, and pricing information to ensure accurate invoicing
Coordinate dispatch and support mobilization as needed; relied on for experience in commercial project management, an understanding of required labor, materials, and equipment for certain jobs
Provide project management oversight for franchises handling client projects: oversee new projects and ensure constant communication/reporting between paul davis office and client; day-to-day point of contact for commercial clients and the network related to ongoing and past projects
Assist with client relations via phone or video conference call by providing project management and estimating experience to assist with resolving project-related issues
Setup 1-on-1 calls with franchises for coaching opportunities, related to client-specific requirements and documentation; create new templates, guides, examples, and other training materials as required; conflict resolution with network as needed
Provide quality assurance function, reviewing project documentation and revising project estimates for invoicingEvaluate scope of project to the estimate provided by the franchise, compare pricing against customer price listsWork closely with business manager to ensure accurate and timely invoicing.
Qualifications
General knowledge of the commercial industry and emergency services, experience in insurance, mitigation, construction, and/or restoration fields
Has a thorough understanding of systems used in the dispatch and reporting of claim transactions
An understanding of software used to manage commercial restoration projects: xactimate, nextgear cms/rms, microsoft excel, xactanalysis, sharepoint, etc.
High level of initiative, dependability, and self-motivation
Ability to organize and schedule assignments to meet known priorities and critical work deadlines
Demonstrated attention to detail and communication skills; effectively able to communicate both verbally and in writing
Ability to analyze, diffuse and solve problem situations
4-year bachelor’s degree preferred (or equivalent work experience)
Education and experience
Required
General knowledge of the commercial industry and emergency services, experience in insurance, mitigation, construction, and/or restoration fields
Has a thorough understanding of systems used in the dispatch and reporting of claim transactions
An understanding of software used to manage commercial restoration projects: xactimate, nextgear cms/rms, microsoft excel, xactanalysis, sharepoint, etc.
High level of initiative, dependability, and self-motivation
Ability to organize and schedule assignments to meet known priorities and critical work deadlines
Demonstrated attention to detail and communication skills; effectively able to communicate both verbally and in writing
Ability to analyze, diffuse and solve problem situations
4-year bachelor’s degree preferred (or equivalent work experience)
Physical requ irements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobThis position works in an office environment (remote or home office) and will require the ability to use a computer, telephone and other office equipment as needed to perform dutiesThe noise level in the work environment is typical of that of an officeThe employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
Work environment
The employee will be working in an office settingThe employee will be exposed to normal office conditions.
Tr avel
This position may require up to 5% travel for team meetings, conferences, and trainings.
Reasonable accommodation for disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact human resources to begin the interactive exchange process.
The ada defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.
D isclaimer
Paul davis restoration is an equal opportunity and affirmative action employerPaul davis restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
