Job details
Job type full-time
Full job description
Company description
Paying the right way, getting paid what you’re worth — it’s complicated, and it mattersCompensation used to be a dark artNot anymorePayscale helps employers and their employees understand the right pay for every position and effectively communicate about compensation.
Payscale pioneered the use of crowd-sourced compensation data and unique matching algorithms to power the world’s most advanced compensation platform and continues to be the compensation market leader, featured in g2 crowd`s 100 best software companies for 2018, based on user reviews.
We foster a working environment that generates new ideas, promotes ownership and experimentation and encourages highly motivated individuals to be truly creativeAre you forward-thinking, tenacious, and inventive? if so, payscale may be the perfect place for you to grow your career!
Job description
The client support specialist supports clients in the ongoing use and management of purchased softwareInteracts directly with un-assigned clients, maintaining positive relationshipsEstablishes user accounts and provides log-in credentials, receives, uploads, and validates client data, configures features and reports, and provides end-user trainingAssists clients with ongoing data or system maintenance over the course of the contractSuggests feature or functionality changes or enhancements to build product adoptionCreates and maintains client requirement documentationTroubleshoots system issues and documents items for resolution by technical teamsEscalates non-technical client concerns to customer success team.
Qualifications
Performs work under general supervisionHandles moderately complex issues and problems, and refers more complex issues to higher-level staffPossesses solid working knowledge of subject matterTypically requires a bachelor`s degree and 3 years of related experienceExperience with hr solutions is highly preferredWorking knowledge of excelCustomer/client orientationAbility to work as part of a teamOral and written communication skillsAbility to build collaborative relationshipsTechnical expertiseComputer skillsDetail orientedAbility to meet deadlinesProject management skillsInterpersonal skillsAbility to prioritize workloadA self-starter.
Additional information
Benefits & perks – the highlights:
All around awesome culture where together we strive to:
Pursue excellence every day
Create customer value
Compete to win (and lose!) as a team
As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:
Regular virtual company meetings
Coffee chats
Table for 4 executive conversation
Spirit week
Pulsing tools for continuous conversations to drive performance and career growth
Strengths based tools designed to help employees engage with peers and managers, supported through a program called standout
Access to top notch learning courses for all employees through linkedin learning
As well as constant re-evaluation of what our employees need to be successful at work!
Our more standard benefits include:
Flexible paid time off program – most employees average around 3 weeks per year
14 paid holidays including independence week, juneteenth and world mental health day
3 comprehensive health plans to fit your unique needs; plans have up to 100% company-paid premium coverage for employee medical, dental and vision
Access to premera’s healthcare services including an employee assistance program (eap), 24-hour nurse hotline, telehealth (doctor on demand), talkspace, and other virtual care options
Flexible spending account (fsa) options for pre-tax employee allocations towards: medical, dependent care, parking, and transit
Company paid short term disability, long term disability, and life insurance
Comprehensive paid parental / adoption leave program
401k program with fully vested, immediate company match
Payscale cares hours:
We believe in giving back to our communities and we want you to have the time you need to do this.
You are now able to take half a day each quarter (typically around 4 hours) to give back!
16 hours will be given per year to use in approximate increments of 4hrs per quarter
You can use this time to volunteer by yourself or work with your team to plan a team event where you can give back together.
Payscale learning hours:
Research from josh bersin shows that employees have less than 1% of their time to focus on learning.
We want to give you more time to focus on building new skills, growing your career and developing yourself.
You can use this time to utilize linkedin learning, learn from a peer, teach a topic to someone else, etc.
We encourage you to take half a day each quarter (typically around 4 hours) to do this.
16 hours will be given per year to use in approximate increments of 4hrs per quarter
Equal opportunity employer: we embrace equal employment opportunity.
Payscale is committed to a policy of equal employment opportunity for all applicants and employeesIt is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local lawsThis policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.
I`m interested
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