Associate implementation consultant remote - work from home job summary a professional client interacting position, the implementation consultant is responsible for a range of implementation activities designed to achieve a high level of client service and satisfaction during their implementation to paycor productsThis position requires a high level of independent judgment and decision making throughout the implementation processThe implementation level i position is primarily responsible for our lower revenue and/or lower complexity clients who implement one or more of our small market productsEssential duties and responsibilities
Coordinate the implementation of small market clients from their existing payroll and or time keeping system to paycor through remote implementation tasks.*
Project responsibilities will include identifying client payroll policy, setting clear expectations and deliverable of the implementation process, completing pre implementation verification to ensure accuracy of converted date and communicate client needs to their dedicated support representative to ensure a smooth transition into long term support.*
Work closely with sales partners to ensure client expectations are being met.*
Train new users on paycor systems remotely through desktop connections.*
Troubleshoot hardware and software system problems for clients.*
Investigate, analyze and recommend solutions for client service issues and improved conversion processes.*
Provide technical and payroll expertise to support the sales team on an as needed basis.
Perform assigned responsibilities relating to client service such as lost account management, proactive calls, banking issue resolution and client`s first payroll processing just to name a few.*
Other duties as assigned.
Indicates essential job functions.
Requirements to perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements are representative of the knowledge, skill, and/or ability required.
Four-year degree or equivalent experience.
2-3 years experience in a client service position; prior implementation, project management or business to business sales experience a plus
Knowledge of payroll preferred; must demonstrate payroll knowledge through paycor training and testing process
Demonstrated proficiency with pc software with emphasis on microsoft office suite and web tools for conferencing and training
Strong communications and interpersonal skills
Strong organizational and time management skills
Flexibility in scheduling to meet client needs with short turnaround
Ability to manage project completion with tight deadlines
Ability to work efficiently and effectively on project teams
Join our team to make a difference in people’s lives, every dayWe empower our clients to spend less time on administrative tasks and more time developing their teamsWe rally around our colleagues and succeed togetherAnd we support and give back to our communitiesTogether, we can make a difference.
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