Implementation consultant - benefits/hr remote - work from home job summary the implementation consultant is responsible for utilizing best-in-class implementation practices to onboard paycor clients, spanning from single product delivery to multi-product, complex relationshipsRegardless of complexity, the implementation consultant executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion, and provide consultative input on our products and services to effectively meet clients’ business requirementsSuccessful implementation candidates will demonstrate a dedicated focus to clientsMore specifically, the ability to establish immediate rapport and connection, quickly understand clients’ needs, and tactfully address challenges and concerns while driving the implementation forwardAdditionally, they will possess demonstrated influencing skills to help clients understand and fully utilize the paycor software to maximize their business productivity, client satisfaction, and ultimately retentionEssential duties and responsibilities
Lead the process of transitioning new clients from their existing human capital management software to the paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion
Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate
Establish a strong working relationship with each client based on clear expectation-setting and mutual trust buildingEnsure clients’ requirements and business objectives are defined clearly that they are well understood by the entire project team.
Serve as the subject matter expert and advocate for the paycor product suite; ensure set up is consistent with the clients’ needs and expectations
Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals
Possess working knowledge of the full paycor product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines
Work in coordination with non-client facing implementation team members to ensure accurate database configuration
Test client data and paycor system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software
Investigate, analyze and recommend solutions for clients’ issues; collaborate with implementation leadership and technical support staff to eliminate recurring issues
Maintain accurate project status in paycor project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks
Conduct telephone/web-based and/or face-face training sessions with new users
Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the sales team when needed
Transition clients to ongoing client services support resources upon successful implementation
Train and mentor new team members
Serve as a thought leader for continuous improvement of the implementation processIdentify broad level enhancements that will continue to foster the delivery of an “amazing client experience” and drive client satisfaction and retentionProvide recommendations for advancing project management processes and/or methodologies.
Requirements to perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements are representative of the knowledge, skill, and/or ability required.
Four-year degree or equivalent experience
At least 2 years’ experience in a client-facing position; prior implementation, project management or business to business sales experience a plus
Knowledge of human capital software preferred
Demonstrated proficiency with pc software with emphasis on microsoft office suite and web tools for conferencing and training
Strong communications and interpersonal skills
Demonstrated organizational and time management skills
Flexibility in scheduling to meet client needs with short turnaround
Ability to manage project completion with tight deadlines
Ability to work efficiently and effectively on project teams
Join our team to make a difference in people’s lives, every dayWe empower our clients to spend less time on administrative tasks and more time developing their teamsWe rally around our colleagues and succeed togetherAnd we support and give back to our communitiesTogether, we can make a difference.
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