Job details
Job type seasonal
Full job description
Launch manager remote job summary as a launch manager, you’ll report to the senior manager of client services and you`ll play a critical role in ensuring that our customers have the best activation experience possibleYou’ll be primary point of contact for new customer activations after customers have been transitioned from the sales teamIn this role, you’ll be responsible for getting our customers configured, ready for training and manage all the little details up until the point they are “live” with paycor recruitingIf you’re looking for a company where you will be challenged, respected, valued and that`s invested in your personal development this is a great opportunity for youWe are a hardworking, balanced team that doesn`t play politicsEssential duties and responsibilities
Assume day to day responsibility for “activating” new customers and serve as the primary point of contact until a customer is live with paycor recruiting.
Engage with customers in a meaningful way by being the ‘face’ of paycor recruiting, by understandingCustomer needs, making suggestions on best practices and getting customers to believe in the paycor way.
Manage initial kick off calls with new clients, accurately capture and discuss customer requirements and configure paycor recruiting accordingly.
Work with customers to determine the best solution for implementing integrated careers pages and online applications.
Get customers live on paycor recruiting as quickly as possible while ensuring the highest level of customer happiness.
Ensure a smooth transition after go-live to the customer success team.
Requirements to perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements are representative of the knowledge, skill, and/or ability required.
Minimum 1+ years of experience in a customer facing role [account management, customer success / support, implementation, etc.] for a company that sells business software.
A keen ability to listen first, understand client requirements and then make meaningful recommendations.
Energetic, charismatic and self-motivated team players who are passionate about helping customers and working in a team environment.
Impeccable organizational and project management skills with an attention to detail that is second to none.
Confidence using word, excel and outlook as well experience with other saas based business applications like salesforce.com, desk.com, zendesk, etc to name a few.
Excellent written and verbal communication skills.
Ability to self-manage multiple projects at once with little or no oversight.
Tolerance for ambiguity and flexibility for changing requirements.
Experience in recruiting [agency or direct hire] or human resources preferred.
Direct and relevant experience hiring at any level; this means you could have helped hire retail associates during your summer job in college preferred.
Basic understanding of html preferred.
Join our team to make a difference in people’s lives, every dayWe empower our clients to spend less time on administrative tasks and more time developing their teamsWe rally around our colleagues and succeed togetherAnd we support and give back to our communitiesTogether, we can make a difference.
