Project services consultant - benefits open enrollment remote - work from home job summary the project services consultant is responsible for preparing and advising paycor’s customers on how to best utilize the hr and benefits products to ensure successful completion of open enrollment, performance reviews and other advanced project work for payroll and time productsThis role requires an advanced understanding of benefit policies to effectively customize each customer’s plan through in-depth consultationThey are expected to proactively manage and execute projects in a timely manner using an intermediate to advanced knowledge of all paycor products and will require direct communication with customersEssential duties and responsibilities
Customer interactions will be a combination of consultative meetings for plan builds, proactive outreach regarding open enrollment client preparation and outbound outreach to customer through phone or email stemming from a project queue.
Coordinate the review and completion of multiple levels of project-based work including but not limited to tier 1, 2 and 3 complexity levels of workThere will be a focus on hr and benefits tasks but will also include tasks for the full product suite.
Examples of tier 1 and tier 2 project work include: setting up e-verify and workflows for customers
Examples of tier 3 project work include: customizing open enrollment plans and performance reviews
Demonstrate a deep knowledge to lead customers through open enrollment process for their employees to ensure timely and accurate updates.
Responsibilities will include researching customer policies, setting clear expectations and deliverables for open enrollment, performance reviews and other advanced project work.
Investigate, analyze and recommend solutions for customers service inquiries and improve processes while considering full suite of paycor’s products.
Proactively coordinate manage the benefit open enrollment for paycor’s customer base using paycor’s benefits software solution.
Coordinate the review and completion of multiple levels of project-based work including but not limited to tier 1, 2 and 3 complexity levels of work for paycor’s full product suite.
Meet or exceed productivity goals including case closure while balancing quality of each interaction and adherence to sla for each project task.
Troubleshooting software issues while getting to root case to solve the customer’s inquiry, while partnering with product partners for future enhancement needs.
Assist in process improvements by driving necessary system enhancements, training and documenting of current processes for peers and customers.
Assist leadership with escalated project work, including consultation with customers to improve retention and customer satisfaction
Other duties as assigned
Requirements to perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements are representative of the knowledge, skill, and/or ability required.
Bachelor`s degree in business or equivalent experience preferred
Exhibits and practices outstanding service excellence standards
2-3 years of paycor software experience required, with multi-product knowledge (payroll, time and hr) required.
3-5 years minimum experience in hcm software support position.
Expert knowledge in full product suite, including ability to troubleshoot application and transmission issues.
Ability to interface with multiple departments, multi-task, think on your feet, and work independently.
Effective organizational skills proven in a fast-paced, service-oriented position.
Ability to effectively solve problems by balancing detailed questions with creative solutions.
Ability to effectively manage multiple products, while meeting sla standards
Ability to identify opportunities for process improvement and drive execution.
Join our team to make a difference in people’s lives, every dayWe empower our clients to spend less time on administrative tasks and more time developing their teamsWe rally around our colleagues and succeed togetherAnd we support and give back to our communitiesTogether, we can make a difference.
