Job details
Job type internship
Full job description
Don’t just land a jobLaunch your future.
Our all-in-one software platform gives hr pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management.
But what makes us different is that our technology is backed by a culture that caresWe care about our team members, clients, and partners – because people matter mostAnd people have always been at the heart of our business.
Since our founding in 1997, this is the thing that`s stayed the same, from our employees to the millions of users nationwide that access our platformWe pride ourselves on partnering with our clients to build the workplace they and their employees crave.
Let`s go forward together.
Position overview:
Paylocity is looking for a dynamic and enthusiastic individual seeking to expand their career into the global payroll industryAccount managers are the main point contact for their clientsThey build long-lasting, mutually beneficial relationships with their contacts, always striving to find the services and processes which best fit the individual needs of the clientThey also aid internal departments by collecting information and assist in the processing and analysis of client data and escalationsTo succeed in this position, candidates should have exceptional communication, computer, and problem-solving skillsYou should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.
Location: remote
Reports to: client services manager
Responsibilities:
Communicating with clients to understand their needs and explain product value.
Building relationships with clients based on trust and respect.
Collaborating with internal departments to facilitate client need fulfillment.
Collecting and analyzing data to learn more about client behavior.
Keeping accurate records pertaining to client account notes.
Maintaining updated knowledge of company products and services.
Resolving escalations and preventing additional issues by improving processes.
Acting as a client advocate with a focus on improving the overall experience.
Working with clients to answer their questions about how to best utilize company software to process payroll and establish process flow.
Setting up user accounts and beginner level training on company software.
Setting up and training on special features or introduce new features as they are released.
Communicating with vendors to resolve problems, gain better understanding of correct process and analyzing escalations.
Setting up and managing conference calls with client and vendor to clarify questions or concerns.
Intervene in urgent situations where there may be a security breach or timely payroll funding assistance is needed.
Providing service quotes and follow process for invoicing.
Answering routine invoicing questions.
Required experience :
Previous payroll industry experience.
Payroll processing or hris systems experience ideal.
Bachelor’s degree in related field preferred.
Exceptional verbal and written communication skills.
Ability to collect, track, and analyze large amounts of data.
Adaptability and strong problem-solving skills.
Excellent active listening skills.
Ability to build rapport and collaborate with others within the company and externally.
Understanding of consumer behaviors and industry trends.
Extensive, accurate product knowledge.
Our journey forward.
Paylocity strives to create an organizational culture where every employee has a voice, feels truly welcome, appreciated, and free to be themselves, and is empowered and enabled to do their best workA strong commitment to diversity, equity, and inclusion is critical to creating such a culture.
We’ve made great strides to support diversity, equity, and inclusionThat being said, we realize there’s still room for improvementOur current focus is on the following initiatives:
Education & awareness
Client community
Company representation
Advocacy & support
Fairness & equality
Pcty gives
Want to learn more, click here to access our dei flipbookHttps://www.flipsnack.com/paylocitycom/diversity-equity-and-inclusion.html
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performedIt is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the jobManagement reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
