Job details
Salary $39,520 - $60,528 a year
Full job description
Don’t just land a jobLaunch your future.
Our all-in-one software platform gives hr pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management.
But what makes us different is that our technology is backed by a culture that caresWe care about our team members, clients, and partners – because people matter mostAnd people have always been at the heart of our business.
Since our founding in 1997, this is the thing that`s stayed the same, from our employees to the millions of users nationwide that access our platformWe pride ourselves on partnering with our clients to build the workplace they and their employees crave.
Let`s go forward together.
Position overview:
The support analyst (tech services) will research, test, and provide recommendations on corrections and modifications to custom solutionsThis can range from custom reports, general ledger, partner integration and custom calculationsThe support analyst (tech services) will audit data from various sources and provide both internal and external clients recommendations on next steps.
Location: remote
Responsibilities:
Monitor and prioritize the request and phone calls in a timely manner from internal partners pertaining to the creation or modification of a custom solution
Track and maintain interactions through the entire lifecycle
•learn and become an expert on custom solution offerings (custom reports, general ledger, custom calculations, partner integration)•assist end users on the modification of items that may include custom reports, general ledger, custom calculations, partner integration requests by working directly with internal/external clients to ensure complete resolution
Consistent “follow up” and communication with internal and external partners
Research and test functionality as required for troubleshooting
Work through high-level analytical problems for best resolution
Possess a positive demeanor to work with individuals with minimal technological aptitudeAble to translate technical knowledge into actionable direction
Performs system maintenance on various applications
Assesses the need for customization or enhancements to be reported to development maintenance and other technical service departments
Other job objectives, as assigned
Requirements:
Additional criteria for general ledger
Sql basic knowledge
Experience with general ledger concepts/accounting
Prior experience with payroll concepts required
Additional criteria for custom reports
Sql basic knowledge
Experience testing and validating calculations, reports, and system configurations
Ability to make basic updates to xml files or demonstrate ability to learn xml updates
Additional criteria for partner integration
Sql basic knowledge
Basic knowledge of ftp/sftp
Experience working with company-to-company file transfers preferred
Additional criteria for custom calcs
Sql intermediate knowledge
Minimum of 1 year of payroll experience
Prior experience in technical support a strong plus
Prior experience with payroll concepts required
Preferred skills:
College degree preferred or minimum of 2 years related experience
Our journey forward.
Paylocity strives to create an organizational culture where every employee has a voice, feels truly welcome, appreciated, and free to be themselves, and is empowered and enabled to do their best workA strong commitment to diversity, equity, and inclusion is critical to creating such a culture.
We’ve made great strides to support diversity, equity, and inclusionThat being said, we realize there’s still room for improvementOur current focus is on the following initiatives:
Education & awareness
Client community
Company representation
Advocacy & support
Fairness & equality
Pcty gives
Want to learn more, click here to access our dei flipbookHttps://www.flipsnack.com/paylocitycom/diversity-equity-and-inclusion.html
This role can be performed from any office in the usThe pay range for this position in colorado is $39,520 - $60,528/year; however, base pay offered may vary depending on job-related knowledge, skills, and experienceThis position offers a comprehensive variable compensation package, in addition to a full range of benefits outlined hereThis information is provided per the colorado equal pay for equal work actBase pay information is based on market locationApplicants should apply via www.paylocity.com/careers.
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performedIt is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the jobManagement reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
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