Job details
Job type full-time
Full job description
We are a leading provider of technology-enabled payment services to businesses around the world, operating and providing global cross-border and localized solutions in 58 countries across 5 continentsThe multinational commerce business leads the company’s global ecommerce, omnichannel and multinational efforts including solutions strategy, gtm design and sales executionThe group sells a unified commerce platform to smb, enterprise, and multinational clients and operates a center of excellence to drive ecommerce performance across our regional businessesOur fi & tech partnerships group drives revenue through partnership with financial institutions and technology firms that have complimentary relationships with target clientsThe partnerships team prospects, develops, implements, and manages revenue-enabling partnerships globally.
The partner service delivery/operations manager - financial institutions role is an integral part of the group and complements and works together with partner commercial account managers and partner technical account managers also dedicated to fi partnershipsThe partner account manager - fi partnerships drives the roll-out of new fi relationships and is responsible for leading all day-to-day operational engagement with the fi partner.
Key responsibilities
Relationship management: building out relationship with fi teams, acting as a central point of contact for the fi covering non-commercial and non-technical day-to-day activities and engagements
Implementation: lead for fi engagement across all program implementation streams, including all activities linked to rolling out new regions and solution sets and guiding the fi through that process
Implementation: lead across all internal program implementation efforts; working closely with internal delivery teams, including pmo office, driving progress, addressing challenges and ensuring deadlines are set and achieved
Internal service delivery: lead responsible for post-live service delivery and liaising with, and driving responses from, subject matter experts as needed to resolve issues including onboarding, dispute/chargebacks mgmt, settlement/recon queries, reporting application queries, scheme compliance, etc.
External service delivery: lead ensuring fis receive timely and accurate responses to all service delivery issues• performance management & reporting: provision of regular internal and external kpis to report on the health of the partnership
Fi audit: addressing all fi audit requests arising from internal and regulatory compliance obligations
Lead and coordinate all fi-initiated scheme compliance discussions
Issue management/technical communications: work closely with partner technical account manager and corporate technical teams to identify, resolve and communicate issues with fisLead achievement of communication slas, produce required root cause analyses and communicate any system upgrades/patching, etc.
Lead all requirements gathering across the fi organization for new product enhancements
Create statement(s) of work (sows) for enhancements to address fi partner needs
Product issue resolution: lead engagement with fis on feature issues, coordinating internal capture and resolution planning and ultimate resolution internal technical & product smes
Requirements
10+ years of merchant acquiring experience - mandatory
7+ years experience successfully managing and expanding strategic partner
Relationships in the merchant payments industryExperience managing fi partners in particular a strong advantage
Experience operating with senior management; ability to engage, influence and lead internally and externally
Strong knowledge and understanding of the acquiring landscape across all operational aspects and complete transaction lifecycle across authorization, capture,
Clearing, settlement, funding, reconciliation, chargeback and representment states
Significant experience managing/overseeing/supporting large projects with partners, particularly with partners who have complex, multinational operations and
Aggressive growth plans
Excellent verbal & written communication skills
Excellent presentation skills and experience
Excellent analytical and problem solving skills
Ability to travel internationally up to 30%
Benefits
If you’re interested in the above description, please apply with your cv by clicking on the “i`m interested” button! for questions please contact emiliano marrero at emiliano@paymentgenes.com
About us
Paymentgenes is a global consulting and sourcing firm with hq in amsterdamOur founders are payment specialists from adyen, braintree, globalcollect and optimal paymentsWe engage at a strategic level, we provide holistic advice across the business on product alignment, acquiring, scheme rules and go-to- market planningOur experience spans across the world and this gives us a unique understanding of the complexities of each different market and a broader view of the global payment industry.
