Job details
Job type full-time
Full job description
Description
We are the world’s learning company with more than 24,000 employees operating in 70 countriesWe combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scaleWe believe that wherever learning flourishes so do people.
We’re looking for a next generation, talented graduate to join our technology teamThis is an opportunity to bring your own unique perspective as a learner, together with your academic knowledge, technical skills, and enthusiasm, to help pearson market, sell and support products.
Pearson’s digital and technology teams drive technology strategyTo support the above, and to ensure successful delivery for technology in pearson, we need a salesforce support specialist to join our team.
Scope and impact of job
You will become a member of the team supporting pearson online learning services where your familiarity with salesforce, your demonstrated interest in sales and marketing and your computer science skills will make you an important member of the teamYou will be responsible for enabling salesforce.com solutions that support the development of new and existing program functionality that drives sales within the organization.
Primary responsibilities
Ticket troubleshooting, carrying out impact analysis, and providing multiple resolution to a problem associated with salesforce.
Work closely and interactively with the business as a point of contact for the operational aspects of production technical needs
Analysis of customer and contact databases
Managing master data, including creation, updates, and deletion
Provide quality assurance of imported data
Development of dashboards & reports
Identifies, troubleshoots, and resolves operational problems within area of focusIdentifies and suggests improvements.
Work closely with production developers, particularly regarding escalation of issues.
Develop documentation and procedures, as required.
Participate in developing and completing system testing, training, and implementation-related activities.
Key challenges
Working in a matrixed and virtual environment
Working with multiple stakeholders
Working on multiple project and tasks at once
Pearson is an equal opportunity and affirmative action employer and a member of e-verifyAll qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Qualifications
Qualifications
Work experience with salesforce and salesforce marketing cloud
Familiarity with salesforce eda architecture
Salesforce certified administrator required
Familiarity with agile
Work experience as a data or support analyst or in a related field
Bachelor of science in information technology or related field
Ability to translate business requirements in to non-technical, lay terms
High-level written and verbal communication skills
Desirable skills and experience
Salesforce certified advanced administrator, or platform developer 1
The anticipated starting salary range for colorado-based individuals expressing interest in this position is $70-100kThis position is eligible to participate in an annual incentive program.
Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/
#li-post
Primary location: us-nj-hoboken
Other locations: us-re-remote, us-nj-hoboken, us-az-chandler
Work locations:
Us-nj-hoboken-remote
Hoboken
Job: technology
Organization: technology & operations
Employee status: regular employee
Job type: standard
Job level: individual contributor
Shift: day job
Travel: no
Job posting: sep 20, 2021
Job unposting: ongoing
Schedule:: full-time regular
Req id: 2112952
