Job details
Job type full-time
Full job description
This position is a blend of remote work and onsite work as needed at the pediatric associates facilities.
Primary function
The manager, clinical learning and development is responsible for planning, coordinating and conducting the training and development of new and existing staff in the organizationEnsures consistency in the clinical training process across all locations and geographiesMeets professional development needs of office staff including medical assistants, front office team and hearing and visionResponsible for the competency process surrounding training and ad hoc topics defined by leadershipManages the clinical and front office learning and development team.
Essential duties and responsibilities
This list may not include all of the duties that may be assigned.
Designs, evaluates, develops, enhances, and delivers training programs and initiatives that support organizational goals.
Develops and delivers training programs to include blended learning, elearning, webinar and other current training methodologies.
Coordinates administration, completion of prerequisites, delivery and post-evaluation of programs to make ongoing improvements to learning programs based on evaluations.
Serves as a liaison to various medical training programs to create fluidity from extern to full time program.
Serves as a partner with operational leadership, makes training recommendations that facilitate engagement and competency.
Develops and implements a method for ongoing competency of staff that includes any organizational required trainings and certifications.
Conducts office site visits to sustain staff rapport and ensure education applicability.
Programmatically supports staff with identified education needs that includes shadowing and coordinated re-education.
Participates in special projects supporting organization mission and supports organizational change through creation of training programs in relation to those initiatives.
Maintains current industry knowledge to support education efforts and growth of organization.
Develops and maintains career pathway program for direct reports and provides staff with opportunities for growth.
Supervisory responsibilities
Manages clinical and front office learning and development team including selecting, supervising, and evaluating staff performance.
Qualifications
Education: minimum high school diploma or equivalent requiredMedical assistant certification or lvn requiredRn and/or bachelor’s degree preferred.
Experience: minimum 10 years of experience in a healthcare environment and minimum 3 years of experience as a medical assistant instructor and training program developer.
Licensure / certification: certified medical assistant or lvn required
Knowledge, skills and abilities
Ability to communicate information and ideas
Must be able to communicate clearly, speak clearly so others can understand
Listen to and understands information and ideas both verbally and in written form
Able to apply general rules to specific problems
Ability to produce answers that make sense
Able to identify and understand communication from others
Typical working conditions
Non-patient facing
May rotate working in the office and remote/telework
If remote, this job must be u.sBased
Works in an office environment
Involves frequent telephone contact interaction
May require sitting for long periods
Stooping, bending and stretching for files and supplies
Occasionally lifting files, boxes weighing up to 50 pounds
Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate calculator, copier, and such other office equipment
View and type on computer screens for long periods and works in a high-volume environment
Other physical requirements
Vision
Sense of sound
Sense of touch
Ability to wear personal protective equipment (ppe)
Performance requirements
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ephi and phi (protected health information) in accordance with organizational policy, federal, state, and local regulations.
Effective october 15, 2021 pediatric associates requires all it`s employees to be vaccinated for covid-19
