Commercial reservation sales representative (call center) - telecommute (job number: 2103508 )
Position summary:
In the commercial reservations sales representative role, we supply commercial truck fleets to some of the largest organizations in the worldWe currently seek outgoing, customer focused individuals to become the single point of contact for some of our largest established national rental accounts across the countryYou’ll be part of a dedicated team who will provide a fast, friendly reservation process for our customersEvery phone call you answer is an opportunity to keep product moving to meet deadlines, keep houses being built, food delivered to grocery stores, medicine delivered to hospitals and packages delivered on time! we provide top of the line equipment at the best price possible all while providing a legendary customer experience!
In this role, you’ll leverage your customer service, problem solving, and negotiation skills to ensure we take care of our largest customersYou’ll collaborate with other penske team members within the corporate office and across our 2,200 rental facilities nationwideYour daily responsibilities will be to help our customers find rental trucks, alleviate customer service issues and make decisions that help penske now and in the futureYou will be provided developmental skills to grow in your career.
This position offers you:
Hourly pay plus uncapped commission
Weekly pay
Telecommute from the comfort of your home
Incentive based contests
Daily virtual engagement with chat, meetings and more with your leadership team and peers using microsoft teams
Responsibilities:
Handle a high volume of inbound calls daily to provide solutions
Provide excellent customer service
Dedication to meet and exceed customer expectations
Ability to navigate and use multiple computer programs at once
Willingness to incorporate feedback to constantly improve performance
Training:
Two-week, virtual classroom paid training
Schedule:
We are here to help our customers and are open 7 days a week, monday through friday 6:00am-10:00pm (est) and saturday/sunday 8:00am-4:00pm (closed on thanksgiving and christmas)We are looking for associates who would be available for shifts that end at 10pm (est)
We need you to work a weekend day as part of your regular scheduleIf you want to work both that’s great!
In this role we do two shift bids a yearSchedule selected is based on seniority
Technical requirements:
Must have the ability to work from home in a quiet space free from distractions
Must have reliable and consistent, high-speed internet access provided by a cable or fiber provider (no dsl, satellite or wireless)
Minimum upload speed of 3mbps and minimum download speed of 5mbps
Use of wireless, hotspot or wifi `air cards` are prohibited
Smartphone; app used as part of remote log in process
Chromebooks and tablets are not supported
Qualifications:
High school diploma or equivalent requiredAssociate’s or bachelor’s degree preferred
Excellent customer service and sales skills required
1 year of customer service experience required
2 years of proven successful sales experience highly preferred
Previous call center or telemarketing experience preferred
Proficiency with computers required
Salesforce software experience preferred
Must be flexible to work non-traditional hours: holidays, nights and weekends
Strong interpersonal and telephone etiquette skills, and the ability to build rapport with customers
Excellent verbal, written, and listening communication skills as you’ll be handing inbound and outbound calls from multiple sources some of which are the largest customers in the world.
Ability to type, listen and think of an appropriate solution to your customer`s needs all while keeping up a lively verbal exchange.
Provide a legendary experience for all customers by connecting and providing solutions
Basic math, logic, geography and problem solving skills as well as the ability to follow specific instructions are also required
Regular, predictable, full attendance is an essential function of the job
Willingness to work the required schedule, work at the specific location required, complete penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical requirements:
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sitThe associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and armsThe associate must be able to occasionally lift and/or move up to 25lbs/12
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an equal opportunity employer.
About penske truck leasing
Penske truck leasing co., l.p., headquartered in reading, pennsylvania, is a partnership of penske corporation, penske automotive group, and mitsui & co., ltdA leading global transportation services provider, penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in north america, south america, europe, australia, and asiaProduct lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutionsVisit http://www.gopenske.com to learn more
Work locations:
100 gundy drive 100 gundy drive
Reading, pa 19607
Primary location: united states-pennsylvania-reading
Job: other corporate
Penske (oracle) job name:: ptl.commercial reservations representative
Req id: 2103508
