Job details
Job type full-time
Full job description
The recruiting/client delivery manager acts as the primary interface for the client with the talent market, and is the liaison between candidates and hiring managersMust have a strong sourcing mentality who can partner with his/her clients to understanding and qualify client`s staffing needsThe recruiting manager effectively qualifies prospective candidates for both existing and opportunistic positions while simultaneously educating clients regarding market conditions and trendsThe recruiting manager coordinates efforts across the operations, sourcing and recruitment delivery teams to ensure `one face to the client`.
The recruiting/client delivery manager provides strategic support to the business by consulting on process, diversity, compliance, timeline, and expectation settingS/he may be responsible for fulfilling a full range of roles, from high volume, low complexity to low volume, high complexity and/or higher-level roles.
Responsibility areas:
Client and recruiting management:
Responsible for mentoring and managing a team of up to 12 recruiters/recruiting coordinators and achieving client service level agreements monthly.
Manage client relationships closely and provide guidance and insight in the presentation and selection of candidatesEducate clients on market conditions and trends.
Use operational metrics and data driven decision making to ensure recruiting performance for the entire team.
Build strong relationships with candidates (both internal and external), ensure optimal candidate experience, and positively represent client opportunities and employment brandProvide regular updates to hiring managers regarding candidate status.
Coordinate across operations, sourcing, and recruitment delivery teams to set and achieve client expectations of cost, time, and quality of hires.
Adhere to client`s rpo standard operating procedures (sops) and ensure compliance with legal requirements and labor laws.
Demonstrate good judgment to determine when unique situations require exceptions to sops.
Plan for and identify open positions:
Work with business contacts to gather hiring demand forecastEnsure appropriate internal approvals for open roles are managedCommunicate across rpo team as client needs develop and change.
Regular scheduled client meetings to determine needs and performance concerns
Collaborate with client to verify strategy for direct sourcing, internet, referral, campus, and agency channels.
Ensure high quality candidates are sourced and submitted in a timely manner; keep hiring manager informed of sourcing progress.
Assess and interview candidates:
Conduct interviews, in person and/or via telephone, of candidate pre-qualified by the recruiting teamProvide feedback regarding candidate quality and sources to sourcing team on ongoing basis.
Lead and manage the candidate interview, offer and onboarding process with administrative support from operations team.
If candidates are not selected, debrief with hiring manager and assessors to gather constructive feedbackCommunicate results to the primary sourcing team contact to determine go-forward sourcing strategy for position.
Oversee offer and hire process:
Manage offer processWork with hiring manager to discuss compensation package, level and start date to be presented to candidateObtain all necessary documentation and approvals prior to presenting offer to candidatesCommunicate offer details to operations team for processing.
Remain in regular and close communication with candidate to answer any questions or address any concerns that ariseRelay feedback to hiring manager to keep him/her abreast of status and progress.
Upon acceptance, initiate hire process through operations team.
Monitor successful completion of background check prior to start, pre-hire activities, and on time joins.
Additional responsibilities
Troubleshoot and problem-solve concerns and issues and assist other recruiters in resolution with escalations related to recruitment support.
Conduct technology (ats) and interview training for internal clients and recruiting colleagues.
Mentor and train junior recruitment professionals on the recruitment process, business and client processes and guidelines related to an outsourced model.
Ensure adherence to compliance and audit requirements as outlined in the statement of work from the client.
Ensure slas are understood and met according to the outlined slas in the contract with client.
Lead or participate in special projects and initiatives, as necessary, to enhance the rpo offer.
Assist leadership team with specialized projects that require hands on recruitment expertise and/or client relationship effectiveness to ensure we are developing the overall client experience.
Knowledge & experience:
Minimum of 7+ years` work experience in recruitment activities
Prior rpo/bpo experience preferred
Hands-on experience recruiting highly complex or difficult roles
Supervisory or other leadership experience preferred
Exceptional verbal and written communication skills
Demonstrated professional presence
Highly-tuned interpersonal skills
Ability to adapt to changing business priorities
Ability to prioritize and execute tasks in high-pressure environment
Keen attention to detail; natural curiosity about people and their backgrounds
Experience working in a team-oriented, collaborative environment
Technical aptitude in use of business software and applicant tracking systems
Knowledge of and experience with recruiting practices, hr, candidate process management, behavioral interviewing skills, and other assessment techniques desired
This is a remote position that can be located anywhere in the us except for the state of colorado
Peoplescout, is the world`s largest recruitment process outsourcing (rpo) provider, offering a dedicated, scalable, and strategically customized delivery modelPeoplescout`s suite of services includes rpo, employment branding, on-boarding, career counseling, and employee retentionFacilitating over 250,000 annual hires worldwide, peoplescout serves businesses of all industries.
Peoplescout, a trueblue company, has helped define the rpo industry since we were founded in 1991Our proprietary applicant tracking system and revolutionary processes have simplified and standardized candidate sourcing, selection, hiring, on-boarding and retention for some of the top companies in the world.
Veteran hiring efforts are core to our mission at peoplescout, and we are proud to have placed more u.sMilitary veterans in full-time employment than any other recruitment firm in the world.
Peoplescout is an equal opportunity employer, strengthened by the diversity of our workforce.
