Job details
Salary $80,000 - $90,000 a year job type full-time number of hires for this role 1
Qualifications
Bachelor`s (preferred)
Managed care: 3 years (preferred)
Us work authorization (preferred)
Full job description
Healthcare client services manager – work remotely (but must live in the dc/bethesda area)
Located in bethesda, md, this company provides specialized health program management, federal workers’ compensation, employee benefits, disability management and absence management servicesThey have an immediate opening for a healthcare client services manager to join their growing team and work with a high-profile client.
Provides an exciting and fast paced work environment
Provides growth opportunities and cultivates talent
Celebrates our individual and team successes together
Provides a comprehensive benefits package
Supports a team-oriented work atmosphere
Located within walking distance of the metro in bethesda, md
*experience with companies like bcbs, aetna, kaiser, carefirst, uhc, federal government hc, etcAre a preferred.
Summary
The healthcare client services manager will support a dedicated client team in executing and ensuring successful project delivery according to client objectives and timelinesThis includes timely delivery of all contractual deliverables, coordinating efforts of internal team members with the client, managing logistics, and general stewardship of client and stakeholdersThe healthcare client services manager is required to maintain a professional working relationship with assigned key account personnel developing an authentic working partnershipThey have to have a detailed knowledge of the program, capabilities, applications, practices, and processes thereby providing the client with the most appropriate services.
Responsibilities
Execute project activities according to the project plan/scope of work.
Maintain the project schedule to identify the duration of the project, dependencies, key milestones, deliverables and critical paths to ensure an effective and timely project delivery.
Develop a masterful working knowledge of the applications, practices and processes.
Responsible for client communications, assisting with conflict resolution and client expected deliverables.
Ensure the timely and successful delivery of our program according to customer needs, objectives and contract requirements.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Proactively gather and analyze data to successfully position the project/senior management team with the customer regarding the program’s performance.
Identify and request ad-hoc reports for customers and external vendors (pharmacy, etc.).
Maintain accurate information in internal customer relationship management tools.
Collaborate with project/senior management team to create strategic customer business plans.
Support third party audits.
Support internal projects.
Develop and maintain long-term relationships with customer supporting client retention/contract renewal.
Ensure client issues are dealt with in an efficient manner and escalate to project/senior management as necessary.
Responsible for other tasks and duties as assigned.
Professional requirements
3+ years client relations/account management experience within the healthcare system, workers comp or the insurance industry, pbm experience a plus.
*experience with companies like bcbs, aetna, kaiser, carefirst, uhc, federal government hc, etcAre a preferred.
Working knowledge of workers’ compensation, healthcare benefits, systems, or the insurance industry.
Bachelor`s degree
Ability to travel minimally
Knowledge of the healthcare system and industryBroad based knowledge of claims and the insurance industry functions and operations
Ability to write reports, business correspondence, and procedure manuals
Effectively present information and respond to questions from other managers, the client, customer, and the general public
Superb relationship-building skills
Strong computer skills
Able to pass a preliminary credit and background check required
United states citizenship (due to the fact that this position will be working with governmental agencies)
Successful candidates will be required to undergo a credit and criminal background check, and obtain and maintain confidential-level security clearance upon hireThey participate in the united states federal government e-verify program to confirm the employment authorization of employee upon hire.
Company is an equal opportunity and affirmative action employer
All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.
They abide by the requirements of 41 cfr 60-741.5(a)This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
They abide by the requirements of 41 cfr 60-300.5(a)This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.
Job type: full-time
Job type: full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Ability to commute/relocate:
Bethesda, md 20814: reliably commute or planning to relocate before starting work (preferred)
Education:
Bachelor`s (preferred)
Experience:
Managed care: 3 years (preferred)
Client services management: 3 years (preferred)
Healthcare: 3 years (preferred)
Work location: one location
