Job details
Salary $35,000 - $45,000 a year job type full-time number of hires for this role 1
Qualifications
High school or equivalent (preferred)
Call center: 3 years (preferred)
Customer service: 3 years (preferred)
Us work authorization (preferred)
Full job description
Patient customer service rep/call center – danbury, ct(work remotely but must live in danbury ct)
As an patient customer service rep/call center in danbury, ct you will be responsible for the intake of information regarding injured workersYou are also responsible for answering and gathering data from the company’s twenty-four hour injury reporting hotlineIn addition, you are responsible for gathering pertinent demographic data as well as all data related to the worker`s injuryYou will also assist callers with provider channeling, notifications of catastrophic injuries, call-aheads to treatment facilities, and the distribution of forms and reports.
Shift: tuesday - saturday; noon - 8:30pm
Responsibilities:
Ensure that the injury reporting and provider identification system is answered in a timely manner meeting client specifications
Triage catastrophic injuries
Produce the first report of injury meeting the various client specific and/or state specific requirements
Triage incident only and identifying from the first report stage, the preliminary case status of the claimant (i.eMedical only, lost time, or lost time-return to work)
Develop a detailed and intimate knowledge of all mca client`s specific operational procedures and products
Conduct initial assessments as needed or indicated by client, ensuring that the assessments are completed in a timely manner meeting client specific performance standards
Resolve all cases reported as problemsThis will often involve direct telephone contact with mca clients
Acquire and maintain knowledge and understanding of specific client needs
U.sCitizen
Qualifications:
2 to 4 years of patient customer service/call center work; medical, clinical, insurance, claims, administrative experience; client services
High school diploma, some college highly preferred; medical or clinical certifications are a plus
Data gathering; working with injured patients/clients
Knowledge of medical and insurance terminology preferred
Detail oriented; strong organizational skills
Team player with excellent communication/interpersonal skills
Proficient computer skills
Ability to prioritize workload; handle multiple projects at a time
Ability to handle many varied assignments and tasks
Strong microsoft office skills (outlook, word, excel, powerpoint, and access
In addition to a competitive salary, comprehensive health and welfare benefits, incentive compensation, company offers participation and vesting in a 401(k) plan with company matchYou will also be eligible for participation in our tuition reimbursement program and many other benefits.
The corporate offices of this confidential company are in bethesda, mdThey are a rapidly expanding managed healthcare, employee benefits, workers` compensation, and disability management company servicing federal, local and state government and private industry and public customers nationwide and across all us territoriesThey believe in helping those with work sustained illnesses and injuries to live their best life by, providing case management and support to workers, providers, employers and claims staff.
The information provided above has been designed to indicate the general nature and level of work of the positionIt is not a comprehensive inventory of all duties, responsibilities and qualifications required.
Important information:
Successful candidates will be required to undergo a credit and criminal background check, and obtain and maintain confidential-level security clearance upon hireWe participate in the united states federal government e-verify program to confirm the employment authorization of an employee upon hire.
Strives to make the career site accessible to all usersIf you need a disability-related accommodation for completing the application process, please let the company know, regarding accommodations.
An equal opportunity and affirmative action employer
All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.
Abides by the requirements of 41 cfr 60-741.5(a)This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
Abides by the requirements of 41 cfr 60-300.5(a)This regulation prohibits discrimination against qualified protected veterans, and requires.
Job type: full-time
Job type: full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Ability to commute/relocate:
Danbury, ct 06810: reliably commute or planning to relocate before starting work (preferred)
Education:
High school or equivalent (preferred)
Experience:
Call center: 3 years (preferred)
Customer service: 3 years (preferred)
Medical hc or insurance: 1 year (preferred)
Work location:
One location
Work remotely:
Yes
Work location: one location
