Job details
Job type contract
Full job description
Customer service representative - 13 openings
This will be remote until restrictions are lifted
Candidates will need to be close to lake forest, il or memphis, tn location
Summary:
As the initial point of contact, the customer service representative serves as the face of pfizer to our vaccine customers, including but not limited to health care professionals, home health facilities, retail pharmacies, and government entitiesThe customer service representative supports not only customers but also sales force members and other internal stakeholders.
Responsibilities:
Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls and emails
Remain available to answer incoming calls and respond to emails at a rate consistent with metrics set by the customer service management team
Maintain a detailed working knowledge of pfizer biontech covid19 vaccine product/process information, pfizer trade policies, sops, and standard business processes in order to respond to customer inquiries, and product-specific order handling guidelines
Handle customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelines
Support sarbanes oxley by adhering to internal controls
Redirect callers who require assistance from other departments
Complete all assigned training
Participate in special projects as assigned
Qualifications:
Bachelor’s degree preferred or high school diploma with minimum 2+ years of customer service experience
Ability to always remain professional and courteous with customers
Excellent verbal and written communication skills
Ability to multi-task, prioritize and manage time effectively
Proven problem-solving ability
Proficient in microsoft office
Sap knowledge preferred
Please note contractors are engaged to provide services to pfizer on a temporary basis in connection with a specific assignmentContractors are hired and employed through atrium, our third-party payrolling partner.
