Job details
Salary $13 an hour job type full-time number of hires for this role 1
Qualifications
High school or equivalent (preferred)
Full job description
We offer full benefits package, paid time off, and opportunities for professional growth.
Pinnacle treatment centers is a growing leader in addiction treatment servicesWe provide care across the nation touching the lives of 30,000 patients daily.
The admissions operator is responsible for the timely response to admissions center inquiries in order to facilitate and coordinate the admission of those seeking treatment at a ptc facility.
Essential functions:
Receive and process inbound inquiries from phone, fax, text, email, and chat.
Assess potential patient’s needs, determining if they are looking for treatment or need customer service.
Direct daily flow of incoming traffic to help admissions center operate more efficiently.
Utilize department technology to chat and text with potential patients and attempt to get them on the phone to coordinate with admissions staff.
Follow up with daily scheduled admissions and intakes in the pinnacle treatment centers system of care.
Provide compassionate, knowledgeable customer service to a wide variety of people calling in to the admissions center.
Work with care coordinators and care coordinator supervisors to fulfill other day to day tasks as needed.
Competency
Ability to work cohesively with others while maintaining personal tasks.
Ability to adapt and change focus to new tasks or goals.
Ability to negotiate or overcome barriers.
Attentive documentation skills.
Demonstrate excellent interpersonal communication skills.
Ability to motivate those seeking treatment.
Accurate and fast computer skills.
Ability to work weekends and evenings.
Required education and experience:
High school or ged required.
Proficiency in microsoft excel and office
Preferred education and experience:
Call center experience.
Experience and/or knowledge of the treatment industry.
Ability to connect and empathize with patients and families seeking treatment.
Experience working with a team setting.
Experience with telephony platforms
Customer relationship manager (crm) experience
Benefits:
· 18 days pto and 6 paid holidays
· 401k with company match
· company sponsored ongoing training and certification opportunities.
· full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
Join our teamJoin our mission.
Job type: full-time
Pay: $13.00 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Application question(s):
What is a valid email for us to reach you at?
Are you willing to interview and train on-site in our office in mtLaurel, nj?
Education:
High school or equivalent (preferred)
Work location:
One location
Work remotely:
Yes
Work location: one location
