Job details
Job type full-time
Full job description
Your journey to building a better world starts here!
Who we are
We help our customers deliver products that have a profound impact on people’s livesFrom ultrasound units and 3d printing to network security applications and in flight wi-fi, we help create products that build a better worldNow, more than ever, we are making an impact on the world as we support products used in the fight against covid-19.
We’re a global team of over 19,000 engineering, manufacturing, supply chain and aftermarket service experts that partner with our customers to bring their products to life through inspired innovation and world-class customer serviceWhether you’re looking to start, make a change, or advance your career, find your path at plexus and leave your mark on the world around us.
Why you will love it
Engaging and challenging projects that fulfill and develop youPeople that support and inspire you to realize your full potentialA workplace centered on collaboration and integrityAt plexus, we’re at our best when opportunities are met with passion, open communication and teamwork.
How you will do it
As a member of the quality and regulatory leadership team, the director of operational quality excellence leads our customer quality management team to establish strategies to deliver zero defects across plexus’ customer base, drives quality to be a competitive differentiator and is accountable for customer delivered qualityThis role requires a dynamic, self-motivated, driven professional that will actively engage with team members across plexus to drive continual improvement in the quality performance for our customers and meet our quality management system objectives.
Key job accountabilities:
Establish and execute an operational quality excellence strategy by leveraging six sigma principles to measure and continuously improve quality execution at plexus global operations.
Establish and monitor key performance indicators to drive success and ensure plexus is meeting customer quality performance requirements to ensure customer satisfaction.
Serve as an escalation point for regional quality team members to ensure customer issues are quickly resolvedExcel in identifying systemic issues and solving complex problemsDevise and deploy strategies to improve processes, address systemic gaps and continuously improve plexus’ quality performance.
Partner with regional quality, operations, supply chain, engineering and other business functions to deliver improvement in quality performance and ensure a strong culture of quality and continuous improvement is embedded within our operations.
Engage early with strategic, new customer programs ramping within plexus to ensure quality is embedded into the new product introduction process to deliver a successful ramp to launch with zero defects.
Accountable to execute on plexus’ best people strategy, leaders will focus on evaluating potential, driving succession planning and ensuring that their employees receive the development and coaching required to realize their full potential.
Additional accountabilities:
Take a leadership role in the annual quality & regulatory strategy planning process by assessing key performance indicators, leveraging the voice of our customers, key stakeholders and operations team to identify improvement activities in our quality processes and drive our improvement roadmap.
Lead global quality initiatives and facilitate sharing of best practices across the enterprise to achieve zero defects.
Partner with market sector teams to present operational quality excellence strategy and performance to existing and potential customers.
Occasional travel is be required to meet the needs of the business (estimated 40%).
What we are looking for:
A minimum of a bachelor’s degree in engineering or business administration is requiredA master’s degree in business administration or engineering management is preferred.
Ten years of related experience is required.
Operations management experience highly preferred
Demonstrated experience with six sigma methods and deployment; asq black belt certification is preferred.
Detailed knowledge of iso 9000, as9100, iso 13485 and fda gmp quality system requirements, and others, through training and/or hands on experience is necessary for success in this role.
