Customer engagement at policygenius..The customer engagement team at policygenius prides itself on delivering a high-quality customer experience while also ensuring we do everything we can to get our customers to purchase a policyWe wear a lot of hats and often work closely with case management and quality assurance to provide the best insurance shopping experience everOur mission is to educate our customers on the life insurance buying process to ensure we get them the policy that fits their needsThe work we do is no walk in the park-but it is super rewarding and has an immediate tie to policygenius’ missionYou will get to exercise problem-solving on the fly, out-of-the-box thinking, and versatilityIssues? we`ll take care of itComplexities? we`ll solve itQuestions? we’re all over itIntrigued? then come and join our team! you will...
Become a licensed expert on our term life insurance products through independent onsite training and cross-team collaboration ensure a seamless and transparent customer experience with regular status updates and an emphasis on customer retention via phone, email, and sms master workflows while navigating insurance carrier websites and our proprietary crm software, and take the wheel when troubleshooting and proposing solutions address customers’ questions about the life insurance buying process to include the application, underwriting, and policy delivery communicate adverse underwriting decisions (impaired risk, postpones, and declines) with empathy and tact and recommend alternative options, if they are available communicate masterfully when working with internal stakeholders and leaving internal notes for your colleagues
Need to have
Fluency in both spanish and english willingness to obtain a life insurance license a customer-centered mindset - motivated by solving problems for customers and your team strong communication and effective listening skills with an attention to detail ability and willingness to provide and receive actionable feedback that will help drive efficiency and best-in-class customer experience honesty and integrity – you do not cut corners ethically and can be trusted to do the right thing for customers and for the team a teamwork mindset - you take ownership of your work and your team`s success the desire to learn and grow professionally and contribute to the success and culture of the company a high degree of comfort in getting involved in the sales process a deep appreciation for the power of a well-placed gif
Nice to have
1+ years of client-facing work experience and bachelor’s degree a plus (relevant work experience in lieu of degree) retention sales experience a life insurance agent or broker license
Our operating hours are 8am - 10pm est, monday through friday so you have the opportunity to work a few different flexible shifts as well as the opportunity for overtime! saturday shift every 5-6 weeks is also requiredWe offer bonuses to those who qualifyYou’ll get...
Company-paid health, dental, vision, life & disability insurance 401(k) plan, fsa & commuter benefits generous pto training, mentorship, and coaching from leadership the opportunity to grow alongside a company shaking up a big, old-fashioned industry fun, diverse, open-minded coworkers!
About policygenius policygenius is america`s leading online insurance marketplaceWe launched in 2014 and made our mark as an early insurtech pioneerOur mission is to help people get financial protection right — and feel good about it — and we make it easy for our customers to understand their options, compare quotes, and buy insurance, all in one placeWe’ve helped more than 30 million people shop for all types of insurance like they shop for everything else — online — and have placed over $60 billion in coverageIn early 2020, we announced our series d funding round of $100 million, bringing our total funding to just over $150 millionAt policygenius, we’re proud of building an environment that encourages our teammates to bring their authentic selves to workDespite rapid growth (we’ve doubled in size year over year!), we’ve continuously maintained our inclusive culture through humility, hard-work, and humor, and we`re looking for more people with grit, collaborative attitudes, and creative problem-solving skills to join our teamCome see why we’ve been voted one of incMagazine`s `best workplaces` four years in a row! diversity at policygenius policygenius believes differences should be celebrated and is committed to building a team as diverse as the customers we serveWe welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassmentAs an equal opportunity employer, policygenius highly encourages applicants from all walks of lifeAll employment decisions at policygenius are based on business needs, job requirements and individual qualifications without regard to actual or perceived race, color, sex, pregnancy, sexual orientation, gender identity or expression, age, national origin, political affiliation or belief, religion, disability, uniformed service, marital status or any other status protected by lawCome join the team!
