Job details
Job type full-time
Full job description
Project support role focused heavily on the technical deliverables of the project including but not limited to assisting client with development of technology deployment configuration and work instructions, proof of concept and pilot events (test, review, and improve activities), leading a deployment team(s) in the implementation of technology projects, and/or providing local or remote technical troubleshooting and supportThis lead often interacts directly with clients, key stakeholders, and project managers providing essential information on the tactical health of the project and client experience from a technology perspectiveIn the absence of an active project requiring this technical lead role, the individual will revert to the project coordinator role depending upon the needs of the specific project.
Ø advanced desktop support troubleshooting skills (hardware, ots software, o/s, printers, mobile devices and/or retail technologies, network infrastructure, and/or low voltage cabling installation specialty skillsPreferably weights & measures certified
Ø act as a pomeroy ambassador when participating in poc and pilot events - demonstrating a combination of technical expertise and effective communication skills that will help differentiate
Pomeroy from competitorsMay be asked to participate in defining technical requirements, time to task estimations, etc., as part of solution design work.
Ø effective at on-boarding and imparting work instructions and expectations to pomeroy subordinate technicians and holding them accountable to performance requirements, company policies, etc., in a management role
Ø responsible for technician work assignments and management (when applicable)
Ø applies pmo project management methodology in regards to managing to the sow scope, schedule, and budget and elevating deviations promptly to the project manager ø identify opportunities and make recommendations for improvement in technical and process work flows across all project elements
Ø can work independently when entering and retrieving data to and from msft office, oracle, and quickbase
Ø consistently demonstrates good customer service skills - `act as if you were working for tips` and/or the `pomeroy way`
Ø consistently demonstrates the ability to maintain a performance evaluation score >= 3.85 over 2 or more evaluation cycles
Requirements
High school diploma, a+ certified, leading oem hardware service authorization/certifications, training in pomeroy project coordinator duties, knowledge of networking fundamentals, and >= 7 years work experience in it technical support rolesSpecialty skills in retail/pos, networking, cabling, and/or voice technologies a plus and impact compensation.
Hiring in the following location(s):
Work from home
Position type
RegFull-time benefitted
