Job details
Salary $17 - $19 an hour job type full-time contract number of hires for this role 1
Qualifications
Help desk: 1 year (preferred)
Network monitoring: 1 year (preferred)
Full job description
Pomeroy is currently seeking a help desk technician for a year-long contractThis is a 100% remote contract with training and hardware provided.
Work schedules may range from 8am-5pm, 9am-6pm, or 10am-7pm.
Essential functions:
Assist in coordinating activities and device installations.
Tracking and reporting work order changes
Provide job activity scope and appropriate directions.
Monitor control systems
Maintain control and follow-up of all problems encountered
Act as a point of contact between the client help desk, it support, and onsite technicians.
Requirements:
Preference it associates degree or equivalent experience.
1 year it experience
1 year experience in customer service-related work.
1 year experience with trouble shooting computer hardware and/or software.
Basic understanding of information technology infrastructure and computer platforms.
Job types: full-time, contract
Pay: $17.00 - $19.00 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to friday
Night shift
Experience:
Help desk: 1 year (preferred)
Network monitoring: 1 year (preferred)
Work location:
Fully remote
Work remotely:
Temporarily due to covid-19
Work location: remote
