Job details
Salary up to $24 an hour job type full-time temporary contract number of hires for this role 1
Qualifications
Call center team leadership: 2 years (required)
Bachelor`s (preferred)
Full job description
At pophealthcare, our mission is simple - to lead the effort in reimagining how healthcare is deliveredWe are bold innovators, dedicated to making a difference and we hire wicked smart people! we are looking for a temp call center manager for our outreach teamThis position will start off remotely, for a brief time as we anticipate returning to office by augustThis position is projected to run until the end of 2021! the shift will be 10amest-7pm estYou must be located in the jacksonville, fl area.
Job summary: the call center manager is responsible for the inbound and outbound operation and results of the prospective assessment programResponsibilities include training, quality, production results, team lead management and the manager of the outreach teamThe call center manager is an experienced leader with exceptional communication and management skills who is committed to the highest level of member experience and business success.
Position essential functions:
Manager of all program functions including member outreach and engagement, scheduling, dialer management and analytics.
This position reports to the vice president of prospective assessment operations and will assist in the management of sales goals, financial forecasts, and new business development
Tactical management of day to day activities including outreach campaigns, provider capacity, and other tactical operational processes
Interfaces with other company departments supporting the prospective assessment program including provider management, training, and quality to meet program goals and objectives
Track and monitor program effectiveness compared to customer goals & contractual commitments
Responsible for achieving program business goals
Provide management to call center functions and support of additional programs requiring call center services
Job types: full-time, contract, temporary
Pay: up to $24.00 per hour
Schedule:
8 hour shift
Monday to friday
Weekend availability
Application question(s):
Ability to work a temp assignment until the end of 2021?
Are you willing to work onsite in our jacksonville, fl office ?
Education:
Bachelor`s (preferred)
Experience:
Five9 dialer: 2 years (preferred)
Live monitoring/coaching agents: 2 years (preferred)
Call center team leadership: 2 years (required)
Preparing reports: 2 years (preferred)
Work location:
One location
Work location: one location
