Job details
Job type full-time
Full job description
Power one / fimer us designs, manufactures and sells inverters and related infrastructure products for the solar marketFimer?s newest facility supporting renewable energy is located in phoenix, azThere the company produces its industry-leading three phase utility and commercial grade inverters ranging in power from 500kw to 2mwPlease note this position is a remote position which requires to work from home and reports to our customer sites as needed.
The field service engineer will
Maintain and service inverters and associated capital equipment to ensure 100% customer satisfaction.
Interact with customers and coworkers at a professional level, able to work both independently and as part of a multi-tasking team.
Perform depot based repair, testing and re-certificating of inverters
Perform remote on site customer services, including installing, commissioning, troubleshooting and repairing of inverter equipment and related products.
Calibrate and coordinate equipment according to precise specifications.
Provide technical support to customers on site and via telephone and email.
Provide multi-level user training.
Provide support to engineering, manufacturing, and sales.
Provide adequate documentation and reports upon completion of each assigned job.
Perform field engineering projects while maintaining safety standards.
Complete onsite audits for improved reliability.
Carry out on site root cause analysis on equipment failures.
Prepare proposals for services and engineering activities.
Prepare and deliver project documentation and progress reports for internal and external clients.
Execute field and office performance and failure testing, include analysis and repair plan.
Act as technical liaison between fimer product group solar and client.
Make recommendations, based on audits and analysis, to technical personnel for repair and maintenance of equipment.
Support 3rd party field personnel in execution of activity under fimer product group solar.
Strong verbal and written communication skills to communicate with and maintain effective relationships with customers.
3-5 years of industrial field service experience.
Bachelor`s degree in electrical engineering, electrical engineering technology, or equivalent military certification/training or technical associates degree with three years experience servicing electronic equipment, or a high school diploma/ged and 12 or more years experience servicing electronic equipment in high voltage work.
Ac/dc power conversion and control experience.
Knowledge of mechanical principles, electronics and ac/dc power distribution.
Communication system knowledge.
Ability to lift and move objects up to 70lbs.
Ability to travel up to 70%, some nights and weekends.
Motor vehicle report- requires clean driving record.
3 years minimum technical service or field engineering background with on site experience.
Power and electronic service background required, mv background (preferred)
Demonstrated ability to troubleshoot electrical and electronic circuits.
Ability to read and understand electrical and electronic schematics and mechanical drawings.
Ability to configure and repair communication hardware and software.
Good communication skills, use of standard work related pc programs.
