Job details
Job type full-time
Full job description
We`re not just in the packaging business–we`re in the `wow` business
Pregis is hiring!
Why join pregis north america?
It’s an exciting time to work for pregis! we are constantly innovating and continue to serve the needs and be a strong partner to our customersWe empower our employees to operate in a socialized environment and welcome diversity of thoughtPregis llc (www.pregis.com) is a leading manufacturer, marketer and supplier of innovative protective packaging products and solutions to a variety of industriesPregis’ private equity partner is warburg pincus, together focused on investment in growthThe company’s broad product offerings provide protection to meet customer needs in three segments: inside the box, surface protection and mailing and bagging solutions.
We are focused on growth; the company has grown in the last 5 years by “wowing” its customersPregis has experienced significant growth organically and through acquisition, expanding our capabilities to meet customer needs and enhancing our ability to deliver value in a rapidly changing environment.
Privately pe owned, with nearly 2,300 employees in 24+ north american facilities and additional manufacturing operations across europeOur reach continues to increase with the growing global demand for a strong protective packaging partner, working through a strong network of distributors, fabricators and converting partners with support teams ready to provide industry leading service.
At pregis, our experienced technicians are the driving force behind our successBy exceeding our customers`, high expectations both internal and externally, we remain the gold standard in the protective packaging industryWe are now hiring a field service technician.
Job duties
Provide service and customer support during field visits or dispatches
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Troubleshoot and repair electrical /electronic problems on pregis packaging lines, basic computer networks and accessories/peripheral systems including hardware and software.
Tie workflow to schedule
Operate vehicle in a safe manner and use field automation systems
Follow all company’s filed procedures and protocols
Collaborate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations and briefings
Build positive relationships with customers
Maintain excellent customer satisfaction by troubleshooting, repair and if necessary, escalation of ongoing technical issues in a timely manner.
Excellent customer relationship skills, utilizing electronic testing equipment, wiring diagrams and applications / tools available on the company’s laptop including (indra works, siemens, allen bradly, and exor).
Escalate verbally and via e mail difficult to solve problems to the technical support group in a timely mannerWork with the installation team to install and commission new equipment.
Prepare job time estimates and reporting as requested by engineering department.
Product knowledge and the ability to communicate clearly verbally and written (internal and external).
Complete all paperwork in a timely manner ( i.eExpenses, time sheets, escalation reports, service reports, online training courses as needed.
Required education, experience and qualifications
Associates degree or equivalent job experience
5+ job related work experience in electrical or mechanical and field service
Ability to troubleshoot, test, repair and service technical equipment
English literacy
Ability to work flexible shifts and to adapt to changing work schedules, including overtime, or weekend work and periodically multiple weeks of travel at a time
Familiarity with mobile tools and applications
Our growth culture
We thrive in an open transparent environment where we constantly challenge our team members to share their diversity of thought by incorporating round table discussions, regular 1.1’s and maintaining a collaborative environment.
Pregis core values
Integrity-the quality of being honest and having strong moral principles; moral uprightnessHere at pregis, we value our people and expect the highest quality from each.
Collaboration-combination action of a group of people, especially when effective and efficientPregis strives to hire people that want to win as a teamWe look for these qualities when interviewing and value the people that want to strive for the greater good!
Customer focus- we recognize that having a strong customer focus means having a strong contribution of overall successWe are about putting our customers and their satisfaction first! when recruiting for the right fit, we strive to find this quality in our candidates as a priority for both internal and external customer basis.
Innovation- here at pregis, we are always innovating and keeping up with the newest technology to stay proactive within the market.
Diversity and inclusion
We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to pregisWe strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.
Affirmative action/eeo statement/inclusion
We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local lawsWe support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent pregis’ culture and achievements.
Visit us at www.pregis.com for more information about pregis llc
