Job details
Job type full-time number of hires for this role 1
Qualifications
Experience:
Desktop support, 6 years (required)
Education:
Bachelor`s (preferred)
License:
Do you have current advanced microsoft certifications (required)
Full job description
Do you have a great sense of humor, enjoy solving problems, and get satisfaction from making someone’s day a little brighter? if so, we are looking for you! premier one is an it department for hire, providing it with a human touch for clients across the united states over 25 yearsWe have a fun, casual, and collaborative environment and are looking for a talented and experienced desktop support technician iii to join our teamThis position is remote, although we are looking for someone in the nashville area!
Competencies you`ll need:
Technical savvy & professional it knowledge
Human-centric attitude
Bias to action
Quality conscious
Continuous learning
What you’ll do:
Troubleshoot and resolve it support issues submitted by premier one clients
Maintain expert knowledge of clients, their it systems, and their relationship with premier one
Maintain expert knowledge of supported line of business applications
Establish positive relationships with clients, face-to-face, by telephone and email
Maintain a working team relationship with service and engineer teams
Provide training, documentation, and knowledge transfer to technicians
Provide, manage, and develop documentation and sop`s
Provide escalation it support for technicians
Perform on-call responsibilities as assigned by supervisor
What experience and education you`ll need:
High school diploma or ged required; some post-secondary education or training is preferred
Mcsa, a+, and network + certification required
Minimum 6 years of it support and customer service
Subject matter expert (sme) status in select client evnirmonments, software, and systems
Demonstrated expertise in troubleshooting hardware and software across multiple platforms
Prior exposure to professional office environment
Other skills and abilities you`ll need:
Provide superior client service by resolving problems efficiently and responding quickly
Ability to work independently and in team settings
Ability to communicate clearly and quickly on the phone and via video conference
Ability to work efficiently with attention to details and quality of work produced
Ability to effectively work in a high pressure, fast-paced environment accountable for results
Ability to work with a myriad of personality types in a congenial and respectful manner
Ability to communicate effectively, both verbally and in writing, with staff, clients, and the community
Ability to organize, multi-task, plan and set priorities with minimal supervision
Maintain an attitude of confidence, enthusiasm, and positivity
Physical ability to lift up to 50 pounds
What are the perks?
Remote position
Rapidly growing company
Casual and collaborative environment
Competitive pay
Excellent benefits
Generous pto with paid holidays
If you feel you would be successful in this role, please submit your resumeWe`d love to chat with you!
Job type: full-time
Benefits:
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
Schedule:
8 hour shift
Experience:
Desktop support: 6 years (required)
Education:
Bachelor`s (preferred)
License:
Do you have current advanced microsoft certifications (required)
Work location:
Multiple locations
Company`s website:
Https://www.premier-one.com/
Work remotely:
Yes
Work location: multiple locations
