About press ganey:
Press ganey pioneered the health care performance improvement movement 35 years agoToday press ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journeyDelivered through a cutting-edge digital platform built on a foundation of data security, press ganey solutions address safety, clinical excellence, patient experience, and workforce engagementThe company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
Position description/overview:
The senior account manager will provide overall account management leadership, direct activities and coordination of projects and resourcesThe senior account manager ensures that internal and external clients are aware of project status and that all phases of the project occur on scheduleThe senior account manager serves as a leader in the client success department by being a subject matter expert (sme) on product lines and key processes.
Duties & responsibilities:
Lead the planning, design and implementation of multiple survey projects simultaneously
Document and update project specifications, as needed, and communicate those updates to necessary parties
Create project schedules and make changes as needed
Plan, coordinate, monitor, and execute project activities to meet project goals within the prescribed timeline and funding parameters
Ensure quality control is maintained through all steps in the project lifecycle, from project initialization to completion
Proactively anticipate, recognize, troubleshoot, overcome, and/or escalate project challenges in a timely manner
Maintain communications with both internal and external clients, keeping them informed about the project
Document and process information using microsoft word, excel, powerpoint, and pdf software
Review client sample frames and determine appropriate sample selection criteria
Facilitate the creation of print materials, survey script programming, and deliverables production
Track projects throughout project life-cycle, including careful monitoring of data collection
Maintain accurate project records
Serve as a subject matter expert on assigned product lines & key processes
Act as a go-to person for questions from fellow account managers and associates in other departments
Participate in company meetings related to product lines & processes, quarterly business reviews, etc
Assist in the development of training materials for new hires
Help create and maintain standard operating procedures (sops) materials for the client success department
Qualifications:
Bachelor’s degree
3-5 years of account/project management experience
Ability to clearly communicate ideas in both spoken and written form
Ability to effectively present information and respond to questions from managers, clients, and co-workers
Ability to recognize and define problems, collect data, establish facts, and draw conclusions
Demonstrated track record of superior time management and organizational skills
Ability to maintain a high level of detail orientation under tight deadlines
Proficiency with microsoft word, excel, and powerpoint
Demonstrated competency in the design and execution of telephone, mail, and internet survey research methodologies
Knowledge of qualitative methodology preferred
Pmp certified preferred
Ability to maintain confidentiality with sensitive information
Minimum of 3 years experience in project management for or at a health care organization, preferably a health plan
Physical working conditions:
Role requires minimal physical effort and the ability to perform data entry for extended periods of timeIt is not exposed to a hazardous working environmentFatiguing conditions may include sitting for long periods of time and looking at computer screens frequently.
All positions at press ganey require an applicant who has accepted an offer to undergo a background checkThe specific checks are based on the nature of the positionBackground checks may include some or all of the following: ssn/sin validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug testBy applying for a position with press ganey, you understand that you will be required to undergo a background check should you be made an offerYou also understand that the offer is contingent upon successful completion of the background check and results consistent with press ganey`s employment policiesYou will be notified during the hiring process which checks are required for the position.
In order to ensure a healthy and safe work environment, press ganey requires all of its associates to be fully vaccinated against covid-19, or have an approved medical or religious exemption, prior to their start date to enter any of our locations or to visit with a clientAssociates who cannot receive the vaccine because of a disability/medical contraindication or sincerely held religious belief may request an accommodation to this requirement.
Press ganey associates llc is an equal employment opportunity/affirmative action employer and well committed to a diverse workforceWe do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.
Pay transparency non-discrimination notice – press ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicantHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor`s legal duty to furnish information.
