Job details
Job type full-time
Full job description
Job details
Job location
Marshfield office - marshfield, wi
Position type
Full time
Education level
High school
Job shift
Day
Job category
Customer service
Prince corporation in marshfield, wi is seeking a call center / customer service representative to join our teamThis is a monday through friday position from 7:30 am - 4:30 pmRemote work is available after training.
Summary/objective
The primary function of the customer service representative (csr) is to provide outstanding service to the customers via incoming phone calls, email and faxesA csr will assist customers with order entry, quotes delivery information, product knowledge, research, problem solving and follow up.
Essential functions
Builds rapport with customers by providing outstanding customer service
Enter and confirm orders in a timely and accurate manner.
Keeps current on promotional sales item, new products etc.
Answer customer inquiries
Follows up with customer on requested information and their order status in a timely manner.
Participate in the phone loop to answer incoming customer calls during their scheduled shift at all times.
Identifies customers needs and provides customers with possible solutions.
Assists team members with the departmental workload and contributes to a team environment.
Collaborates with other departments in order to provide our customers with the information they require or the best possible solution
Knowledge / skills / abilities
Positive and professional customer service skills
Ability to meet deadlines in a timely manner
Ability to communicate effectively with all members of the company to ensure proper exchange of information
Must be able to maintain a high level of accuracy
Must have excellent organizational skills and problem solving skills
Must be able to multi-task with high efficiency
Qualifications / education / experience
1-2 years office experience
High school diploma
Basic math skills
Excellent interpersonal skills on the phone and in person
Ability to resolve complex problems
Strong organizational skills
1 year sales experience preferred
