Job details
Job type full-time
Full job description
Job purpose
The purpose of the benefit services associate is to provide world-class service to our clients and employees through showcasing benefits expertiseThis individual will be directly responsible for the accuracy and timely administration of benefit programs including medical, dental, vision, and short and long term disabilityIn addition to client billingThis role serves as the main point of contact for all benefits related tasks and inquiries.
Responsibilities
Customer serviceProvides best-in-class service to our clients and worksite employees through interactions over the phone, via email and in personEnsures that all interactions are professional, courteous, and positive experiencesServes as subject matter expert for all health care benefits inquiries.
Benefits processingShowcases expertise by monitoring eligibility and compliance requirements are met to process enrollments and terminations of coverageAudits work for accuracy and appropriate billingEnsures that forms pertaining to enrollment, hc-5, cobra, and tdi are completedGenerates detailed reports including eligibility, billing, and enrollment/termination data for both internal and external users.
Participation in initiatives and business prioritiesPlays an active role in annual open enrollment initiatives.
What we`re looking for
Possesses strong verbal and written communication / customer service skills
Has solid analytical and problem-solving skills
Highly organized multi-tasker with a keen attention to detail and outstanding time management skills.
Proficient in microsoft office and internet application skills
Qualifications
Minimum requirements:
2+ years of customer service experience in financial services, retail sales, food and beverage or fast paced, goal-oriented environment
Must be available to work monday through friday, from 8am to 5pm.
Preferred requirements:
Bachelor`s or associate`s degree in business administration, healthcare administration, public health, or related field.
1+ year of hr experience
Prior experience working in health benefits, tdi, or voluntary benefits.
