Job details
Salary $16 - $18 an hour job type full-time
Full job description
At proservice hawaii, we`re proud to offer our flexwork to our employeesFlexwork means that we offer our employees the option to work remotely, in office, or a mix of bothProservice hawaii is authorized to do business in many, but not all statesIf you are not located in or able to work from a state where proservice hawaii is registered, you will not be eligible for employmentPlease speak with our talent acquisition team to learn morePlease note that this position requires candidates to be available to work during normal business hours (8am - 5pm hawaii standard time).
At proservice hawaii, we empower local businesses to succeed by offering a bundled solution to help employers hire, retain and manage their employeesAs hawaii`s leader in hr outsourcing and administration for over 25 years, our clients get access to a full service solution for their hr needs, at an affordable costFor more information about our purpose and solution, visit proservice.com.
Becoming an employee of proservice means that becoming part of our #prohanaAs one of hawaii`s best places to work for 15 straight years, we strive to grow high performing people backed by our employee promises of freedom to grow, a #prohana of amazing people, and opportunities to make your mark and affect changeTo learn more about our culture, visit proservice.com/career
Role overview
The employee service representative provides customer service and technical support to inbound callersThis role will represent the proservice hawaii brand, ensuring service expectations provide positive and professional interactions; while, demonstrating technical and subject matter expertiseThis role will be directly responsible for providing support to our hr service teams by answering work-site employee questions, addressing and escalating customer concerns with our services, and providing technical support with our self service products.
Responsibilities:
Manage a high volume of inbound calls, providing a single call resolution by demonstrating active listening and resourcefulness to provide support to the following inquiries:
Employee changes/updates, verifications of employment, new hire inquiries, changes to tax with-holdings.
Assistance with benefit plan provisions, enrollment eligibility and inquiries.
Direct deposit changes, payroll inquiries, pay stub reprints.
Providing assistance and trouble shooting with employee self service login; obtaining access to employee records and information related to hr, benefits and payroll records.
Appropriately escalates to various internal departments, teams, and individuals, as appropriateEnsure all escalations are thorough and done in a timely manner.
Requirements & qualifications:
Experience:
4+ years of customer service experience in a client facing role is required.
Previous call center or hr experience is preferred.
Verbal & written communicationEffective public speaking skills with the ability to write with articulation and precision.
IntelligenceDemonstrate ability to acquire understanding and absorb new information rapidlyAble to think quick on your feet.
CreativityFind new ways to innovate processes and procedures to drive both internal and external client satisfaction and efficiency.
Stress managementWork well under pressureAbility to juggle multiple priorities with competing deadlines.
Team playerAbility to build cross functional relationships across departmentsAlways willing to lend a helping hand.
First impressionProfessional in demeanorCreate favorable first impressions through appropriate body language, eye contact, posture, voice qualities, and attire.
Inspiring fellowshipThrough any combination of competencies, inspires people to follow the leadMinimizes intimidation and threatTakes chargeMotivates individuals.
Organizational agilityKnowledgeable about how the organization worksUnderstands the origin and reasoning behind key policies, practices, parctives, and procedures
Benefits & perks
Paid parental leave
Student loan repayment assistance
401k company match
Generous paid time off including 7 observed holidays, floating holidays, and paid volunteer time.
Company contribution towards individual healthcare plans (medical, drug, vision, and dental)
Flexible spending, life, and accident insurance programs
Proservice hawaii is proud to be an equal opportunity employerAll aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needsWe do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, and local lawProservice is committed to providing access, equal opportunity and reasonable accommodationIf a reasonable accommodation is needed to participate in the job application or interview process, please contact talent@proservice.com or you may call us at 808-394-8878.
