Job details
Job type full-time
Full job description
Information technology (it) at procter & gamble is where business, innovation and technology integrate to create a competitive advantage for p&gOur mission is clear - we deliver it to help p&g win with the over 5 billion consumers we serve worldwideOur it professionals are diverse business leaders who apply it mastery to deliver game-changing, technology-driven business models and capabilities for our 65 iconic, trusted brands.
From day 1, you`ll be trusted to dive right in, take the lead, use your initiative, and build billion-dollar brands that help make everyday activities easier and make the world a better placeYou`ll be doing meaningful work that takes your career places you never imaginedAnd you`ll do this in creative workspaces where new ideas flourish and where your technical mastery is recognized and rewarded.
The opportunity
The p&g it communications team is looking for a teams voice design engineer to join us! this role is location free, so you can work remotely in the us for this role!
In this role, you`ll be responsible for developing site design and integration for microsoft teams and cisco webexThis will require you to have extensive experience with and knowledge of microsoft teams and cisco webexYou`ll be expected to have full command of ucaas and ccaas industry and extensive prior experience in designing and implementing teams and webex technologiesThis is a hands-on role to provide design support global p&g uc deployment.
Primary job responsibilities
Create and develop microsoft teams voice deign
Work with p&g business units to develop new design and service improvements.
Develop detail design for teams voice
T3 outage and support
Develop site designs for poc sites.
Site survey analysis
Bom validation
Rack and stack support
Number porting support
Design and support lab
Develop day two support and monitoring standards
Develop a framework for complete ucaas and ccaas service lifecycle
Support strategic business initiatives, including support of service transition processesLead continuous improvement initiatives to drive higher efficiency and performance of services
Ensure vendor work is accurately and deeply reviewed and also meets all applicable standards; identify gaps and opportunities in work to achieve long-term business goals
Participate in and lead a multi-functional it design group that reviews designs from an enterprise perspective
The ideal candidate:
Has excellent influencing and consultative skills; and the ability to actively determine and resolve issues and opportunities.
Can work effectively with clients to document support requirements by conducting interviews and facilitating brd (business requirement document) session
Is able to work closely with the business, it personnel, and other support areas to provide research and development around application trends, integration patterns, vendor direction, and development methodologies.
Understands business behavior patterns and patterns of information and technology and how they work together to enable the business to achieve its strategic and tactical goals.
Qualifications
Required skills:
Certified microsoft 365 certified : teams administrator associate
Audiocodes certified associate (must be current)
Preferred skills:
5 years of progressive experience in a combination of design, support, microsoft teams and webex architecture and design
Strong consultative skills, customer-facing business support development
Direct expertise in uc and network support using direct connect vlps and sdwan
Direct experience implementing and supporting tesm direct routing and audiocodes design
Direct experience with troubleshooting and supporting sip, voip, microsoft teams, webex, avaya, audio codes sbc.
Solid experience in solution design principles and practices, system development methodologies, and software life cycles.
Experience coordinating vendor solution delivery and partnering effectively with vendors to meet business needs.
Experience in global support models
Experience in sbc design and design preferably audiocodes
Excellent verbal and communications skills
Experience working with polycom video endpoint, webrtc, skype for business, microsoft teams, and webex.
Strong understanding of microsoft teams, cisco webex and zoom.
Api integration with snow using api with ucaas vendors
Experience in multiple itil based support disciplines is preferred
Experience with object-oriented system support design utilizing use cases, unified modeling language (uml),api, visio, and the rational unified process (rup) or similar methodology is preferred.
Strong experience in python coding and api integration
Must have passed ms-700 & ms 600 exam past year
The value of a p&g career
Ongoing coaching and career development - you will work with passionate people and have access to best in class training through our p&g leadership academy as well as day-to-day mentoring from your manager.
We provide a market-competitive salary benchmarked against the finest companies, so you`ll be able to spend your generous vacation time doing more of the things you love with the people you love.
We offer a suite of benefits, including but not limited to: flexible working arrangements, remote working options, generous paid vacation increasing with service, generous parental leave policies, group life insurance, health insurance, and dedicated support to help you find the right child care or elder care.
Additional perks include discounted p&g products from our company shops and a discount platform offering you unbeatable savings on everything from groceries to exotic holidays.
What`s more, your financial package might include things like interest-free loans, a tax-advantageous share purchase plan, a contributory pension plan, and financial education and advisement on topics including purchasing real estate and generating wealth.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship, hiv/aids status or any other legally protected factor.
Immigration sponsorship is not available for this roleAs a general matter, procter & gamble does not sponsor candidates for nonimmigrant visas or permanent residencyHowever, procter & gamble may make exceptions on a discretionary basisAny exceptions would be based on the company`s specific business needs at the time and place of recruitment as well as the particular qualifications of the individual.
Procter & gamble participates in e-verify as required by law.
Qualified individuals will not be disadvantaged based on being unemployed.
