Job details
Salary $18.00 - $19.75 an hour job type full-time
Full job description
Bilingual customer service representative job number: 181194
Join one of fortune’s 100 best companies to work for®!
If you’re a problem-solver with a passion for helping others, join our team as a bilingual spanish customer service representativeSupporting and building trust with our customers, you’ll service their unique needs while also offering available productsWe’ve got you covered on the training - which will provide you with a solid base of insurance knowledge, so you’ll feel confident serving our customersYou’ll also benefit from a collaborative environment, along with ongoing coaching and developmentThis is a remote position; you’ll be provided computer equipment and in-depth training.
Must-have qualifications
Two years of post-secondary education or higher
Instead of the above, two years of relevant work experience
Fluent in spanish and english (speak and read)
Must have or obtain state of california property & casualty insurance license
Must live in california
Start date: november 15, 2021
Training schedule: 9 am – 5:45 pm pt, monday – friday
Work schedul e: most schedules will include a weekend day and evening hours
Work from home office requirements
Designated workspace free from noise and other distractions
Remote office internet connection via dsl or cable modem with minimum speed of 10mbps down and 1mbps up
Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
All progressive hardware you receive needs to be connected to a surge protector
High-speed internet access is at your expense unless otherwise required by law
Compensation
$18.00 - $19.75/hour
Gainshare bonus up to 16% of your eligible earnings based on company performance
An additional 10% when you work evening or weekend hours
An additional $0.50/hour within your first six months based on performance
$500 sign-on bonus if you already have an active property & casualty insurance license
Performance-based rewards
Additional $0.25/hour if you are fluent in english and spanish and hired into a bilingual role
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with employee resource groups
Career development & tuition assistance
Equal opportunity employer
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Job: contact center primary location: united states-california-pasadena
Schedule: full-time employee status: regular work from home: yes
