Job details
Job type full-time
Full job description
As a director of account management, you will work with our employer clients and their consultants and brokers to maintain exemplary service for the life of their accountYou are accountable for partnering with the large employer segment creating client value, loyalty, satisfaction, and retention.
What you’ll do…
Establish, cultivate, and manage the employer-client relationship at multiple levels, serving as a healthcare consultant and trusted business advisor
Build relationships with key employer-client stakeholders, consultants, and brokers, recognizing the value each brings to employers
Meet with clients monthly or more often as necessary
Prepare, host and follow-up an annual planning session with the client
Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the client utilizing data to uncover actionable insights
Create and execute on the strategic retention and growth plan for each assigned client
Effectively plan, negotiate, and influence the interactions and relationships with employers, their brokers / consultants and internal team members to achieve strategic account goals
Successfully manage upsells of new product lines and renewals of current clients
Suggest solutions and innovations to solve employer problems within fertility and family-building
Deliver on key kpis, including sales performance, relationship, and retention metrics for employer clients
Resolve member abrasions that are escalated within progyny and work with other team members to identify the root cause of the escalation and the best path to resolve it
About you…
10+ years of strategic and consultative selling experience within healthcare, employer benefits or insurance industries
Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits segment
Excellent negotiation, collaboration, and listening skills
Excellent messaging, positioning and presentation of information for client impact
Unparalleled project management skills - identify a goal and the steps needed; actively manage action steps to accomplish goal
Strong business and financial acumen; strong problem-solving, judgment and analytic skills
Prior success in a fast-growing organization
Must be based in california, washington, arizona
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About progyny: *
Progyny is a leading fertility benefits management company in the usWe are redefining fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physiciansOur benefits solution empowers patients with education and guidance from a dedicated patient care advocate (pca), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation’s leading employers, and drives optimal clinical outcomesWe envision a world where anyone who wants to have a child can do so.
Our mission is to make any member’s dream of parenthood come true through a healthy, timely, and supported fertility and family building journey.
Come join a company that’s been recognized by modern healthcare as one of the best places to work in healthcare.
Our perks:
Family friendly benefits:
Paid maternity and paternity
Fertility benefits (including egg freezing and ivf)
Emergency childcare program
Parent’s group
Health, dental, vision and life insurance options for employees and family
Paid vacation and summer flex time
Company equity
Bonus program
401k match
Monday breakfasts/ friday lunches/ healthy snacks
Company social events
Sit/ stand desks
Progyny is an equal opportunity employerWe respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
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Job type: full-time
Work location: multiple locations
