Job details
Job type full-time
Full job description
Who are we?
Proplogix provides clients with property intelligence and closing solutionsIn just the last two years, we`ve gone from a small operation to now over 360 employees and were ranked one of inc 5000`s fastest-growing companiesWe do municipal lien searches, association estoppels, release tracking, and real property land surveysWith our unmatched customer service and cutting-edge software, we`re bringing technology and innovation to the world of real estate due diligenceOur goal is to change the way real estate transactions are managedWe have a solid team but we are growing and need someone with proven leadership skills to help keep up with the fast pace at which we`re moving.
Job summary
Account managers are the ambassadors of our brand, services and responsible for our client’s ongoing desire to do business with proplogixAn account manager’s key objective is the ongoing retention and satisfaction of clients and for advocating new products and services for increased revenueThey will do so by developing strong relationships with clients at all levels of the organization, from user to stakeholder to executive.
Communicate, present and influence key stakeholders at all levels of an organization, including executive and c-level
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation, and presentation abilities
Strong verbal and written communication skills
A clear understanding of government and public sector ecosystem
Serve as the lead point of contact for all customer account management matters
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Primary ownership over any client dissatisfactions
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.gQuarterly sales results and annual forecasts)
Prepare reports on account status and review with clients
Collaborate with sales teammate(s) to identify and grow opportunities
Attend seminars and/or client functions as needed
Administrate client rewards program: welcome boxes, intermediate gift-giving, celebrate milestones
When will i work?
This is a full-time position for florida residents working remotely with occasional travel, and hours of work and days are monday through friday, 8:30 a.mTo 5 p.mOccasional evening and weekend work may be required as job duties demandTravel required up to 25% of the time.
Full benefits:
Insurance
Multiple health, dental & vision insurance plans to choose from
Free employer-paid life insurance, optional voluntary life for spouse, children, family
Other voluntary options include: ltd, std, ad&d, critical illness, whole life
Maternity and paternity leave
Financial
401k match program
Employee equity program
Vacation
Unlimited pto
8 paid holidays
Personal development
Job shadowing program
Propyou - professional reading program that increases your paycheck by 2% each year you participate
50% linkedin learning reimbursement
Requirements
Qualifications and education requirements
High school graduate or ged, required
Positive, passionate, and customer first attitude, required
Clear written and verbal communication skills, required
2+ years of office administrative work or 2 years of customer service, strongly preferred
Experience delivering client-focused solutions to customer needs, strongly preferred
2+ years account management, plus
Experience working with adobe acrobat and excel, plus
Working knowledge of title insurance and real estate ecosystem, plus
Strong organizational and planning, plus
Time management, plus
Travel
There will be travel opportunities to assist with on-boarding, sales presentations & trade showsTravel required up to 25% of the time.
Benefits
Equal employment:
It is the established policy of the company, to provide equal employment opportunities to all qualified persons and to administer all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, marital status, ethnicity, genetics, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
Notice to external recruiters and recruitment agencies:
Proplogix does not accept unsolicited headhunter and agency resumesHeadhunters and recruitment agencies may not submit resumes/cvs through this website or directly to any employeeProplogix and any of our subsidiaries will not pay fees to any third-party agency or company.
