Job details
Job type full-time
Full job description
Position overview
This position will provide comprehensive engineering support to proterra’s greenville site customer service engineering manager and other site leadership team membersYou will be responsible for working cross-functionally to ensure the optimum performance of proterra products in the field by leading the creation of processes for maintaining all models of customer vehicles, charges, and batteries.
About the role – you will:
Implement solutions for field products (service bulletins):
Manage and implement engineering solutions for all bus, charger, and battery legacy products, including root cause analysis for issues, understand customer request, identity, create and validate solution, assist technical publications team with documentation;
Work with service team to maintain fleet availability by providing technical support;
Work with field service managers and representatives to track completion in the field;
Work with proterra supplier quality and suppliers to resolve supplier issues on legacy products through the same steps;
Track any supplier recalls or concerns through the field to resolution.
Evaluate new products and engineering changes for customer service:
Develop processes and criteria for design for serviceability reviews; attend engineering design reviews and change control meetings to represent dfs, voice-of-the-customer for maintenance, spare parts, reliability and troubleshooting on buses, charges and batteries;
Work with engineering and suppliers to obtain supplier systems parts and maintenance manuals for new components;
Track engineering changes for parts obsolesce and parts manual updates;
Break down component assemblies into serviceable parts, identify vendor part numbers when applicable, assign proterra part numbers for aftermarket part use;
Review all new parts and changes with aftermarket parts buyer for service safety stock needs.
Support training materials and manuals:
Work with engineering and suppliers to incorporate new systems into maintenance training classes and manuals;
Support technical publications team to generate quick reference guides, update maintenance manuals and coordinate to update and distribute maintenance manuals to customers;
Assist maintenance trainers with photos, videos, and other training materials for all products.
About our group:
As strategic partners, the customer service team strives to ensure that our values, culture and engagement always allow us do great things for our company.
We strive to provide the highest level service and support to our clients each and every day.
We work collaboratively to build strong relationships with our clients, partners, and own team.
We treat each other with respect……and always try to have a little fun every day!
This position will be part of the greenville based customer service team that supports proterra’s manufacturing and engineering operations in greenville, sc.
You will report to the site customer service engineering manager and collaborate with other customer service team members located at our headquarters in burlingame, ca and other manufacturing facility in los angeles, ca.
About you:
Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
Customer-focused attitude, with high level of professionalism and discretion.
Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
Detail-oriented, resourceful, diligent and drives projects to 100% completion.
Strong time management and organizational skills.
Sound judgment and problem-solving skills.
Excellent english communication skills.
Your experience includes:
Bachelor’s degree (engineering preferred) or equivalent experience
Proven track record of managing engineering projects.
Working knowledge with assembly operations and suppliers.
Proficient in microsoft office applications.
You might also have:
Transit, heavy vehicle or other transferable experience.
Experience with hybrid or electric vehicle.
Knowledge of bom structure and management
Location: greenville, sc
Travel: approximately 20%
Travel: 0 - 20%
Eeo
Proterra is an equal employment opportunity employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinanceProterra participates in the electronic employment verification program (e-verify).
Equal opportunity employer/protected veterans/individuals with disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicantHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor���s legal duty to furnish information41 cfr 60-1.35(c)
