Job details
Job type full-time
Full job description
Description:
Providence stJoseph health is calling an account resolution specialist 1 to work remotely within or and/or wa.
We are seeking an account resolution specialist 1 to perform customer service and collection activities for multiple hospitals and clinics within phs-oregon regionThis role serves as the first level representative in handling account resolution, with a focus on resolution of small dollar accounts.
Major challenges:
Remaining calm while communicating with upset patients and interacting with customers in a professional, respectful and courteous manner.
Maintaining knowledge of federal, state, local and contract specific requirements.
Consistently maintain productivity and accuracy standards in a highly challenging environment.
Balancing the volume and speed of the business office environment while maintaining high quality standards.
In this position you will:
Make outbound calls to customers to negotiate payment arrangements and set up payment plans.
Review key financial data to determine the patient`s general financial situation and ability to pay for balances due.
Extract, review, and interpret billing statements, charge information, private or government insurance benefits, and other related information from multiple billing and documentation servers (for multiple hospitals, clinics and insurance companies) while resolving account balances.
Utilize solid judgment and adhere to all policies ensuring the protection of confidential information related to patient demographics, medical information, diagnosis codes, etcAccording to both internal and federal hipaa regulations and guidelines.
Qualifications:
Required qualifications for this position include:
2 years experience in customer service (health care preferred)
Preferred qualifications for this position include:
College coursework
2 years experience in customer service call center environment (health care preferred), or
Experience in full-time collections (health care preferred)
2 years experience in automated, computerized account follow-up system
2 years experience in health care
About the department you will serve.
One revenue cycle (orc) is the name adopted to reflect the providence employees who work throughout providence health & services (ph&s) in revenue cycle systems and structures in support of our ministries and operations in all regions from alaska to californiaOrc’s objective is to ensure our core strategy, one ministry committed to excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.
We offer comprehensive, best-in-class benefits to our caregiversFor more information, visit
Https://www.providenceiscalling.jobs/rewards-benefits/
Our mission
As expressions of god’s healing love, witnessed through the ministry of jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
About us
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerableProvidence is proud to be an equal opportunity employerProvidence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: full-time
Shift: day
Job category: billing/insurance
Location: oregon-portland
Other location(s): washington, oregon
Req id: 310518
