Job details
Job type full-time
Full job description
Overview: public consulting group, inc(pcg) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve livesFounded in 1986 and headquartered in boston, massachusetts, pcg has over 2,500 professionals in more than 60 offices worldwidePcg’s education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resourcesTo learn more, visit http://www.publicconsultinggroup.com/education/Responsibilities: pcg is seeking an implementation specialistPcg provides an array of services and educational technologies to school districts and state agencies across the regionThe specialist role is a critical position within the client engagement, training, and support team, primarily focused on supporting school district administrators and educators in promoting equity and meeting the needs of diverse studentsThe role is a customer service position that builds the capacity of school districts to leverage pcg’s web-based tools and programs to support best practice in the delivery of supports, instruction, and interventions to students, while making administrative aspects of meeting the diverse needs of students as efficient as possible.
Specific responsibilities include:
Builds relationships with users and school districts to understand problems and positions pcg to help solve them
Provides excellent customer service to all clients, as measured by responsiveness and client satisfaction through regular client surveys
Serves as primary point of contact for inquiries from pcg clients and system users, addressing 90% or more inquiries at the first point of contact
Prepares and delivers online and in-person training sessions, sales demonstrations, and other presentations to a wide variety of clients and stakeholders
Captures, monitors and analyzes data and makes smart recommendations to help inform future training topics and frequency
Performs data file import processes, system configurations, and application testing in accordance with established procedures
Identifies gaps or improvements to existing processes, procedures, support materials, etcAnd actively takes steps to continuously improves them
Continuously seeks opportunities to improve performance, help others, and grow
Other relevant duties as assigned
Qualifications: qualifications:
Motivated self-starter that is eager to learn new skills and technologies
Exceptional written and verbal communication skills
Ability to present ideas in user-friendly language
Strong attention to detail
Desire to work in a fast-paced environment
Ability to manage stress and effectively prioritize tasks in a high-pressure environment
Commitment to pitching in to support teammates
Required experience:
Bachelor’s degree or equivalent experience
1-2 years of related work experience
Limited in-state travel may be required (10%-25%) in supporting client trainings, presentations, and demonstrations
#li-dm1 #li-remote eeo statement: public consulting group is an equal opportunity employer dedicated to celebrating diversity and intentionally creating a culture of inclusionWe believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiencesAt pcg, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualificationsWe do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local lawPcg will not tolerate discrimination or harassment based on any of these characteristicsPcg believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
