Job details
Job type full-time
Full job description
At puppet, incRemote north america
Hi, i’m marty ewings, support operations manager at puppet,
I am looking for an associate level content curator/writer to join my team! this person will work 30 hours a week.
At puppet we’re committed to providing the most optimal experience to our customers when they work with supportOne focus area is leveraging our knowledge baseBy providing enterprise customers the information they need without having to engage with an engineer can get them unstuck more quickly.
Meaningful work you’ll contribute:
Partner with support engineers and others to foster the creation of content for the enterprise knowledge base
Create and maintain a pipeline of content and tooling to reinforce the value of puppet’s online assets
Develop and nurture a network of people and a pool of resources used to create original content
Collaborate with support, marketing, sales, and engineering to deliver and promote content to our users in the right way at the right time
You have...
Finesse when faced with ambiguity
Mastered the art of asking good questions
Enthusiasm for learning technology
Not afraid to ask questions!
Pragmatism
Solid writing skills and know-how to create original content
Experience: 2+ years or equivalent combination of education and experienceAka you’ve done this before!
Used and have familiarity with git/github, zendesk, pandoc (converting text files)
Valuable skills you’ll bring to puppet:
Web design: html and css.troubleshooting: cssWysiwyg and html.
Editing: you recognize and can correct poorly written content and images that don’t look right
Proficiency: markdown, google sheets, slides, docs, text editor
Reporting: experience using google analytics and other tools to generate data, analyze usage patterns and suggest updates based on the results
Bonus, but not required:
Git/github, zendesk, pandoc (converting text files)
We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpointsIf this seems like your dream job, but you’re not sure if you qualify, apply anyway!
Visa sponsorship
Please note, this position is not eligible for visa sponsorship.
About puppet
Puppet’s core mission is to eliminate soul crushing workWe created the industry standard for managing infrastructure as codeAnd we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycleWith more than two-thirds of fortune 100 companies using puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.
As the industry leader in devops solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and puppet communityOur culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single dayIn our work together we aim to be curious, accountable, empathetic and, above all, collaborativeIf this sounds like the environment you’d thrive in, why not say hello?
Learn more about puppet by checking out the values we live by and the awesome benefits and perks we offer employees!
Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.
Please see puppet`s privacy policy here.
Job type: full-time
Work location: multiple locations
