Job details
Job type full-time
Full job description
Q2 solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutionsWith a relentless focus on quality and innovation, q2 solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.
Job overview
Under general direction, manage all laboratory aspects of clinical trial projects for a client or a specific program for a client; may have responsibility for a specific client, drug program, indication or drug compound; act as main point of contact for the client after study award and throughout the entire study lifecycle (startup, maintenance, closeout)Role encompasses project lab services manager and associate lab services project manager
Responsibilities
Study setup and planning
AManage individual clinical trial projects as assignedBFacilitate seamless study set-up:
IReview study protocol and bid/budget information once a study is awarded.
IiEnsure initial meetings are conducted (e.gDocument review meetings, design, and/or startup meetings) with sponsor to ensure client protocol requirements are understood and applied to the design of the lab study as well as to relay lab processes to the client.
IiiConsult and advise customer on best or most proper course of action as needed.
IvDevelop, relay and implement the project management plan and risk management plan per study as applicable; create cost containment measuresVPartner with study set-up team to ensure quality of study set-up.
CParticipate in the proposal development process as applicable.
DParticipate in the business development processes as applicable to project services responsibilities.
ELead in the development of sponsor specific standards and/or program-specific procedures.
FEnsure key milestones are met and appropriate resources are available.
GOversee the writing of protocol-specific laboratory instructional materials (e.gManuals, flowcharts, etc.) and participate in the preparation and maintenance of the laboratory specification documents.
HSupport the development of sponsor specific standards and/or program-specific procedures.
Study activity monitoring and closeout
AMonitor project management plan, timelines, and deliverables, including trend analysis of study specific data, budget and change orders.
BManage study scope changes and study budget.
CUtilize available tools, metrics, and reports as part of global study monitoring and closeout.
DManage all service related issues and implement changes to plan as required.
EConduct meetings with internal departments as required to meet needs of study and closeout activities.
FMonitor quality of study and proactively determine and implement solutions for any issues that arise.
GReport study progress to internal and external clients.
HEnsure lessons learned are considered, shared and improvements included in processes as applicable.
Proactive lines of communication
ABuild and own client relationship for assigned study and serve as a liaison between sponsor and project teams.
BFacilitate communication with the client.
IAct as the single point of contact for client, both responding and triaging communications.
IiLead and/or participate in key client facing meetings (investigator meetings, study meetings, etc.).
CCoordinate customer survey follow-up / ongoing health check calls and overall client relationship building.
DLead problem solving and resolution efforts in a timely, client-focused manner.
ECollaborate with other functional groups within the company where necessary to support milestone achievement and to manage study issues and obstacles.
FServe as a point of escalation for program level issues, while ensuring consistency of delivery on a global level.
GCoordinate and triage study-specific issues.
ILead in the identification and resolution of service level issues and where issues affect other projects within and across programs to ensure that any solution is employed universallyDevelop proactive contingency plans to mitigate laboratory risk.
IiEscalate issues that impact the study plan or budget and relay any issues or trends to clients as applicable.
IiiFacilitate regular review meetings to discuss proactive problem resolution of study specific issues, utilizing the necessary resources from all relevant internal departments.
Project documentation and deliverables
ACoordinate meeting agenda, document minutes, track actions, and provide status updates.
BOversee the writing of protocol-specific laboratory instructional documents (e.gManuals, flowcharts) and participate in the preparation and maintenance of the laboratory specifications document for each assigned protocol.
CDevelop start-up plans including but not limited to a program/project monitoring and communication plan, including tracking of milestones and timelines, risk management and action logsAs required, prepare and present study-specific materials and services at investigator, kick-off and bid defense meetingsProvide additional training to sponsor, cro, and site personnel as required (telephone training, attendance at cra training meetings, site refresher meetings, etc.).
Participate in investigator meetings and training activities
ARepresent the company at investigator/ monitor meetings, internal and external authorities of regulatory bodies, and other face to face meetings.
BParticipate in external and internal audits/inspections as required.
CAs needed, administer study training to sites, cra and sponsors and establish regular lines of communication with sites to manage on-going project expectations and issues.
DAll associates will be familiar with the safety, environmental rules and procedures applying to their job and take reasonable care for their own safety and that of other people.
Work performed is in accordance with ich e6 guideline for good clinical practice.
Required knowledge, skills and abilities
Bachelor`s degree life sciences and/or related field preferred
1-3 years of experience in clinical trials/ hospital-funded research, project management or laboratory environment preferred.
Equivalent combination of education, training and experience required
Required knowledge, skills and abilities
Strong interpersonal and client management skills
Working understanding of medical and clinical research terminology.
Working knowledge of project management processes, the company laboratory processes, and/or equivalent working knowledge of central laboratory operations (kits/supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, site alerts, etc.) preferred.
Demonstrated computer proficiency with microsoft office and the company systems, or equivalent experience with similar centralized laboratory systems preferred.
Experience in successfully leading phase i-iv clinical trials preferred.
Demonstrated ability to work in a fast-paced while possessing strong organizational skills and a demonstrated ability to meet deadlines.
Strong written and verbal communication skills including good command of english languageIn certain geographies where communication in local language is desired (e.gJapan, china), excellent command of local language with reasonable proficiency in english preferred.
Ability to establish and maintain effective working relationships with coworkers, managers and clients
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
Iqvia, incProvides reasonable accommodations for applicants with disabilitiesApplicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact iqvia’s talent acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.
