Job details
Job type full-time
Full job description
Q2 is seeking a business consultant to work closely with implementation engineers, project managers, and client project teamsThis individual will be reporting to an implementations delivery manager and will engage on multiple on-line banking implementations concurrentlyBusiness consultants provide subject matter expertise while working within various q2 implementation project teamsYou will develop, deliver and train best practices in both technical and non-technical aspects of a projectThe business consultant inspects for gaps in training, work aids and execution detail so that both the client and q2 teams meet and exceed delivery expectationsTypically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams including various client disciplinesMay communicate in various forms to q2 and client executive level staffThese types of communication can include emails, presentations, formal and informal ad hoc meetingsThese communication events can include consultative recommendations, setting expectations, developing requirements, negotiating and facilitating conflict resolution.
Responsibilities :
Assesses project risks and builds mitigating strategies
Trains others in best practices and proper execution
Participates in the building plans and guides teams through key on-site activities
Works with solutions architect and development to ensure suggested solutions are feasible
Acts as a liaison and manages expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful go live
Mentors pms and trains other implementation resources in areas of product expertise, case resolution, client communication and process improvement
Supports case management and timely issue resolution by facilitating case reviews
Acts as subject matter expert in product features and functionality
Helps to build requirements and solution design
Analyses customer’s business and makes recommendations
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Helps to oversees testing and case resolution
Experience and knowledge :
Bachelor’s degree in related field or equivalent experience
5 years of experience in project management or the financial services industry including previous experience in a similar consultative role
Familiarity with enterprise software deployment architecture and methodologies
Knowledge of effective business requirements practices and support methodologies
Excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical fi senior management excellent people and teamwork skills
Remains calm, diplomatic and cooperative under stressful conditions
Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task
Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines
Ability to trains individuals 1-on-1 and in a classroom environment
Passion for improving processes and a commitment to customer satisfaction
Ability to travel up to 30% of the time
At q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serveQ2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
