Job details
Job type full-time
Full job description
Q2 is seeking an implementation engineer responsible for implementing q2’s solutions in order to align with the business requirements of our financial institution customersYou will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customerMust be exceptionally detail-oriented, an energetic self-starter who can work independently and in a group settingThe senior implementation engineer plays a critical role in the technical delivery of our solutions across north america in customer-facing implementationsYou should come with strong experience building enterprise-class systems on the salesforce platform with a deep understanding of engineering and salesforce best practices.
Responsibilities:
Partner with clients and internal teams to understand business requirements and direct the configuration duties
Develop and perform quality assurance checkpoints within your team to ensure quality and timely delivery
Take ownership of your team’s business results by developing and leading training and execution plans
Monitors and impacts key metrics and efficiencies
Problem-solve routine to complex issues
Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
Provide level 2 and 3 support to other team members
Create and implement tools that increase quality, security, and productivity
Track status and provide updates in relation to the overall implementation process
Work closely with development and other teams to ensure client satisfaction and on-time delivery
Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to
Experience and knowledge:
Typically requires a bachelor’s degree in computer science and a minimum of 8 years of related work experience; or an advanced degree with 6+ years of experience; or equivalent related work experience.
Strong ms sql skills: understanding of db design and tsql query language as related to enterprise software configuration, installation, and debugging
Operation system, hardware configuration, and network troubleshooting skills required with packet analysis valued
Configuration and deployment experience with web services
Some knowledge of html helpful
Data migration experience a plus
Vmware experience valuable
Experience with python and other scripting languages
Familiarity with ios and android mobile platforms helpful
Strong troubleshooting, diagnostic and analytical skills for problem-solving
Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
A relentlessly positive disposition
Excellent people and teamwork skills
Ability to train individuals 1-on-1 and in a classroom environment
The ability to remain calm, diplomatic, and cooperative under stressful conditions
Strong written and oral communication skills
Financial services experience
Enterprise software experience
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At q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serveQ2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
