Job details
Job type full-time
Full job description
What makes us qlik
Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of dataA gartner magic quadrant leader for 11 years in a row! our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changesWe are a values-driven organization, operating over 100 countries with 45,000 customers around the worldIf you think we are interesting, please read on – we may be looking for you!
Inside customer success representative
The inside customer success team helps customers succeed with our products! basically, bringing them to the next level on their maturity and engaging with them to generate a strategic partnership between the client and qlikOur customers are large enterprise customers with each inside csm supporting up to 10 accountsWe do this efficiently by working directly with the customer, and having different internal teams covering topics as escalations, services, etcYou will make sure customers are finding their way through your organization, getting their answers to their open questions and most of all finding value in the engagement with qlikThis will get done by creating and working with them on a customer success plan, doing regular cadence calls, running internal and external qbr’s, among other upcoming things.
Inside customer success is a newer team, and we will also look to you to share your thoughts and feedback on how to build and improve our systems and processesAdditionally, you’ll play an important role in shaping and improving the customer experience, by sharing customer feedback within qlik and working in tandem with other teams to ensure and improve a seamless customer experience.
Key responsibilities & tasks working via remote engagement (zoom, phone, etc.) with your portfolio of customers to ensure they are on track to meet their goals with qlikSome examples of what this would involve are:
Collaborating with the sales team on account strategy development for assigned customers, understanding and defining customer vision and strategy for maximizing their investment in qlik’s products.
Creating and driving success plans for each customer;
Running quarterly business reviews (qbrs) with each of your accounts;
Monitoring and improving product adoption and customer satisfaction metrics;
Monitoring and managing support escalations;
Tracking accounts to identify churn risk and working proactively to eliminate that risk;
Identifying and/or developing upsell and renewal opportunities and partnering with the appropriate teams to progress.
Competencies and skills:
The skills and qualifications required for this role:
A bachelor’s degree or equivalent experience (relevant degrees could include mis, computer science, business, etc.)
1-3 years of experience in customer-facing roles – ideally focused on customer success, but sales, support, etcMay also be considered (bonus if in a software or saas/xaas company);
General knowledge of/experience in the saas/software industry, with the ability to learn about and understand enterprise software products and business solutions;
[not required but could be helpful.] technical knowledge of any of the following (it’s a bit of a random list!): databases, data analytics, enterprise architecture, enterprise software implementation, programming, sql or other query languages, scripting, web development, cloud technologies, api’s.
Business level english mandatory
Experience & qualifications
Desired experience with successful track record in one or more of the following areas:
Always think of the customer first, and are passionate about providing amazing customer experiences;
Have a flexible mindset, and can adjust on the fly to balance competing priorities and projects;
Have excellent listening, communication and presentation skills with a strong ability to work collaboratively across the organization; you can obtain positive visibility and credibility quickly, and build trusted relationships with customers via phone and email;
Can understand and communicate technical and business concepts and needs to diverse audiences;
Have creative problem-solving skills, that you can apply to diverse and complex issues;
Want to excel in your role and grow your career;
Are a secret wizard, because that would be awesome! you would have to tell us if you were one though
Location/mobility
The role is based out of our office in king of prussia, pa, and will mainly cover customers in the us and canadaMinimal travel is required for this role – generally speaking, you will be working with customers remotelyIf you think this position is interesting, we enthusiastically encourage you to apply with your complete application in englishApply as soon as possible as we are working continuously with the applications for this assignment.
Note: due to the covid19 pandemic, the emea & us offices are operating at limited capacityYou will have the option to go into the office if you abide by safety measures (masks, distancing, cleaning, etc.), but any attendance is strictly voluntary for at least the remainder of 2020.
About qlik
Qlik company page – who we are!
Our values at qlik: challenge, take responsibility, move fast, teamwork for results, be open and straightforward
Competitive benefits package
Flexible working environment
Giving back is a part of our culture – we give you a day to change the worldIn addition, we encourage our employees to participate in our corporate responsibility employee programs
Learn about our corporate responsibility program by visiting qlik.org
Check out our careers in r&d here.
Check out our company page on linkedin!
Follow us on instagram @lifeatqlik and on twitter @qlik
Check us out on youtube!
Qlik is an equal opportunity employer and does not discriminate on the basis of any protected category or characteristicWe value the diversity of our workforceIf you need assistance due to disability during the application and/or recruiting process, please contact us via the accessibility request form
Agencies: qlik is not accepting unsolicited assistance from search firms for this employment opportunityPlease, no phone calls or emailsAll resumes submitted by search firms to any employee at qlik via-email, the internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of qlikNo fee will be paid in the event the candidate is hired by qlik as a result of the referral or through other means.
#li-as
