Job details
Job type full-time
Full job description
What makes us qlik
Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of dataA gartner magic quadrant leader for 11 years in a row! our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changesWe are a values-driven organization, operating over 100 countries with 45,000 customers around the worldIf you think we are interesting, please read on – we may be looking for you!
Saas customer success engineer
Delivering customer success is an important focus for qlik, and we are committed to delighting our customers at every interactionUnderstanding our customer’s needs, creating the right engagement for the right customer at the right time is keyThe customer success management team is a cornerstone to ensure we understand customer needs and outcomes and create and manage a set of offerings that result in highly successful and loyal customers.
Key responsibilities & tasks
The saas customer success engineer will work alongside customer success managers to provide system architecture and development strategy advice to our most advanced customers, ensuring that implementations are timely, successful, scalable, and secure according to best practices.
You will support and advise qlik’s enterprise customers in successfully meeting their key business outcomes through implementing their data and analytics strategy on the qlik saas platformYou will own the customer relationship from the technical perspective to ensure that we have both a successful implementation and ongoing customer adoption.
Deliver and lead consultative engagements in-person and remotely for key customers
Lead the analysis, architecture, design, and development of large-scale data integration and business intelligence solutions on qlik’s saas platform
Document and present complex architectures to customer technical teams
Develop playbooks based on best practices that can be shared across the wider cso
Work closely with all qlik internal teams to ensure successful customer deployments
Full hands-on work analyzing customer reported issues
Ability to travel up to 30% once covid-19 restrictions are no longer in place
Competencies and skills:
The skills and qualifications required for this role:
Bachelor’s degree, preferably in computer science or related technical field, or related industry experience
Experience in windows and cloud-based deployments (aws, azure, gcp, etc.)
Experience in data security, authentication/authorization, storage considerations and hybrid-deployments
Experience with relational database, data warehouse, data modelling concepts
Experience with data replication and change data capture concepts
Experience with oracle, db2 (iseries or z/os), sql server or snowflake or google bigquery
Demonstrated success managing multiple, concurrent projects
Able to work independently with minimal supervision or as part of a team
Able to multi-task and refocus based on changing priorities
Able to communicate effectively and patiently with both customers and employees
Able to take ownership of projects and to show initiative
Experience & qualifications
Desired experience with successful track record in one or more of the following areas:
Experience in programming scripting languages such as java, python, perl, ruby, scala
Experience with amazon web services, microsoft azure or google cloud infrastructures
You will be successful if you have
Minimum of 5 to 10 years of experience managing internal and/or external clients in the delivery of large infrastructure solutions, including server, storage and network infrastructure planning
Strong client-facing consultative skills, able to act as a customer advocate
Understanding of windows server architecture –w2012, w2016 and iis
Understanding of linux server architecture – rhel, oracle linux, amazon linux, etc.
Familiar with one or more server-side scripting languages (e.gPowershell, python, bash)
Familiarity with server hardware selection, design and troubleshooting
Understanding of high availability and networked storage solutions including clustering, failover and disaster recovery products and concepts such as ms clustering services, load balancing, routers, luns, san and nas
Understanding of application layer protocols, such as http/s, tcp/ip, udp and web sockets
Demonstrated abilities with sso-related software such as adfs, siteminder, opensso, auth0, okta or other saml & openid connect providers
Understanding of web application security and concepts, such as ticketing, header injection, xss, ssl, https, kerberos, certificates, active directory, ldap, reverse proxies and firewalls
Hands on experience designing and deploying complex solutions in aws, azure, google cloud or other cloud providers
Excellent presentation and communication skills to technical and non-technical audiences
You will thrive if you have
Familiar with auto-deployment of windows and linux-based software
Experience with infrastructure automation tools like terraform and aws cloudformation
Experience with deployment and configuration management tools like chef, puppet, and ansible
Knowledge of enterprise systems, crm, sfa, and erp (e.gSalesforce.com, oracle, sap r/3)
Experience developing automation solutions that use apis
Knowledge of extract, transformation and load (etl) tools
Education
Bachelor’s degree
Location/mobility
Usa – remote east coast
About qlik
Qlik company page – who we are!
Our values at qlik: challenge, take responsibility, move fast, teamwork for results, be open and straightforward
Competitive benefits package
Flexible working environment
Giving back is a part of our culture – we give you a day to change the worldIn addition, we encourage our employees to participate in our corporate responsibility employee programs
Learn about our corporate responsibility program by visiting qlik.org
Check out our careers in r&d here.
Check out our company page on linkedin!
Follow us on instagram @lifeatqlik and on twitter @qlik
Check us out on youtube!
Qlik is an equal opportunity employer and we value the diversity of our workforceAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected category or characteristicIf you need assistance due to a disability during the application and/or recruiting process, please contact us via the accessibility request form
Agencies: qlik is not accepting unsolicited assistance from search firms for this employment opportunityPlease, no phone calls or emailsAll resumes submitted by search firms to any employee at qlik via-email, the internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of qlikNo fee will be paid in the event the candidate is hired by qlik as a result of the referral or through other means.
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