Job details
Job type full-time
Full job description
Are you interested in working with the largest independent software testing company? read on!
Qualitest is looking for a business analyst in the usThis position can be worked fully remote.
Qualitest is seeking a business analyst to be responsible for providing basic to moderately complex information and analysis to support overall management of a business unit/department.
Define and document business functions and processes to be built out.
Analyzes the integration of business functions with technology
Assists with business case development and business process reengineering
Consults with management and personnel to identify, define, and document business needs and objectives, current operational procedures, problems, input, and output requirements
Recommends new processes that yield operational efficiencies
Conducts cost-benefit analysis
Help during validation of system functionality.
Develops or assists with project work plans, project timelines
The business analyst should be familiar with credit union procedures, and have experience in developing technical specifications and negotiating with vendors to acquire it assets
Document system functionality, system design, and/or end user guides
Engage with vendor, upgrade, to work through and finalize functionality.
Work with development team and qa to ensure requirements traceability and completeness
Requirements
A bachelor’s degree in business or related field or an mba is desired
Should have a minimum of 5 years’ experience in business analysis or a related field
Exceptional analytical and conceptual thinking skills
The ability to influence stakeholders and work closely with them to determine acceptable solutions
Advanced technical skills
Excellent documentation skills
Fundamental analytical and conceptual thinking skills
Experience creating detailed reports and giving presentations
Competency in microsoft applications including word, excel, and outlook
A track record of following through on commitments
Excellent planning, organizational, and time management skills
Experience leading and developing top performing teams
A history of leading and supporting successful projects
Contact center use cases:
Admin/configuration (workforce management, scheduling, queue management, skills management, routing, call recordings, quality evaluation
Omni-channel (calls/chats/video calls/messages/emails), including integration with salesforce
Authentication and screen pops
Reporting
Outbound campaigns (what we commonly refer to as the ‘auto-dialer’) – we generate a list of members that meet a certain criterion…they are scrubbed for consent…and then the systems place outbound calls
Familiarity with the telecom space (vendors, terminology, etc.), including current trends (ai, chatbots, virtual agents, predictive engagement)
Ivr
Voice banking
Process mapping
Experience working with multiple vendors
3rd party integrations
If the candidate has worked on telephony projects,
Experience with implementing contact center as a service (ccaas) or unified communications as a service (ucaas)
Application / platform knowledge on genesis pure cloud from a business functional perspective (greg called it out nicely down below)
Experience defining process flows, data mapping, or translating technical requirements into business requirements (or vice versa) for contact center to salesforce integrations
Benefits
Why qualitest?
Work hard and play harder with our flexible and casual cultureTake a break from work and join an employee event, or enjoy the amenities and games provided from one of our test center’s.
Take care of health with enrollment into one of our competitive medical coverage options + we offer dental and vision coverage options, life insurance and disability insurance.
We encourage you to plan your future with our 401k program.
Never stop experimenting and learning with our tuition reimbursement programWe also offer free access to over 3000+ training courses and peer to peer mentoring support.
Stay active and get rewarded with our gym membership fee reimbursement through our corporate wellness programEarn vacation times for attendance achievements each month!
We offer a competitive package of time off which includes – vacation, sick, and mental health daysRecharge, refuel and take the time you need, when you need it.
Celebrating your achievements and milestones are important to us so we created our employee rewards and recognition program’sBe rewarded and acknowledged for what you do and who you are!
Earn bonus’ via our client referral and employee referral program’sRefer and earn – tap your network for net-worth.
Planning a vacation? looking for car insurance? get access to qualitest employee perks for discounts on anything from travel to electronicsWith so many offerings the savings are endless!
Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at qualitestCelebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences.
Intrigued to find more about us?
Visit our website at www.qualitestgroup.com
Check out our career page: https://qualitestgroup.com/careers/
If you like what you have read, send us your resume and let’s start talking!
