Job details
Job type full-time
Full job description
At quotient, we are transforming shopping to make life betterIn order to do so, we are looking to add a customer success manager to our team!
Our customer success team maximizes our value and our customers value by enabling high satisfaction and accelerating revenueWe are the guardians of the customer voice and experience, working cross functionally to ensure it’s easy to work with quotient, which results in a win-win partnership with our customersWe maximize their investment and focus on organic relationship building.
As a customer success manager you will have the opportunity to lead the charge on campaign activities, working cross functionally to ensure customer satisfactionIn this role you will be the point of contact for the customer and will drive optimization and growth.
What you’ll do:
Full cycle campaign management including but not limited to; organizing and conducting campaign kick-off calls, monitoring campaign performance in-flight, and end of campaign reporting (both internally and externally)
Initial client outreach to complete statement of work and facilitate promotion estimates to clients and customers
Oversee the creation and business case development for insert order (io) writing contracts
Maintain healthy relationship with clients to ensure success and satisfaction
Analyzing campaign performance to provide data and insights to support further recommendation and optimization
Identify and highlight quotient products and services that will best serve the client’s need
Oversee campaign execution including but not limited to; proactively identifying issues, diagnosing problems, and working cross-functionally to provide solutions, as well as conduct weekly internal and external communications and updates
Execute end of campaign briefs to internal stakeholders identifying opportunities, efficiencies, and performance
Create and manage contracts in salesforce
What you’ll bring:
2 - 4 years of experience
Bachelor`s degree preferred
Strong communication skills, both written and verbal
Proficient in microsoft office, with extended knowledge in excel
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
Self-starter, sense of urgency, and works well under pressure
Strong attention to detail
Sense of professionalism and ability to develop relationships
Us based locations preferred, cincinnati, oh, new york, ny, mountain view, ca and salt lake city, ut (or remote)
About quotient technology:
Quotient technology is the leading digital promotions, media and analytics company that delivers personalized digital coupons and ads – informed by proprietary shopper and online engagement data – to millions of shoppers dailyWe use our proprietary promotions, media, audience and analytics cloud platforms and services to seamlessly target audiences, optimize performance, and deliver measurable, incremental sales for cpg and retail marketersWe serve hundreds of cpgs and retailers nationwide, including clorox, procter & gamble, general mills, unilever, albertsons companies, cvs, dollar general and ahold-delhaize usaQuotient is based in mountain view, california, and has offices in bangalore, cincinnati, new york, paris and london, and tel avivVisit www.quotient.com for more information.
Quotient is an equal opportunity employerWe celebrate diversity, and do not unlawfully discriminate on the basis of race, color, national origin, ancestry, creed, sex, gender, sexual orientation, gender identity or expression, age (40 and over), religion, political affiliation, citizenship, disability, marital or registered domestic partner status, veteran status, legally protected medical conditions, or any protected category prohibited by local, state or federal laws.
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