Job details
Job type full-time
Full job description
Reports to: vp of client success
Summary of position:
Visitpay, and r1 company, is looking for a client success executive who will play a critical role in providing overall strategic, relationship, operational and organizational leadershipThis position will manage and drive client p&l through product adoption and use, ensuring that all aspects of visitpay’s software and services perform at levels that exceed client commitments and service level agreements (slas)The client success executive is a results-oriented and innovative thinker, who can collaborate with senior-most client contacts and oversee operational responsibilities.
Key activities:
Manage and develop ongoing relationships with existing clients at a senior and operating level.
Perform as clients trusted advisor based on business acumen, ability to provide strategic counsel with confidence and poise, effective project leadership, ability to coach through conflict, natural eq and an innate ability to anticipate need.
Maintain solid understanding of “big picture” view of client and visitpay relationship; maintain awareness of future client events and activities that provide new opportunities with visitpay.
Coordinate the development and delivery of client solutions including strategies, configurations, and reporting.
Utilize a sound client solutions delivery framework, driven by key metrics and reporting.
Manage client expectations and assess and address client issues, both emergent and systemic.
Competencies for success:
Highly organized and detail-oriented self-starter with strong analytical skills and the ability to multi-task
Results-driven
The ability to give and receive feedback at all levels of the organization along with strong coaching, problem-solving and collaboration skills
Solid and demonstrable understanding of data-centered technologies oriented toward multi-tenant, cloud-based saas solutions
Qualifications:
Bachelor’s degree required
1+ years of related work experience in management/strategy consulting or financial analysis
Financial services or retail banking experience a plus
Strong analytic skills
Proven oral and written communication skills
Location:
This position is remote and will be based in the northeast region
This position requires limited travel
Sponsorship is not available for this position
Why visitpay?
Visitpay is an r1 company that works closely with some of the nation’s largest and most well-respected health systems to provide innovative and compelling saas-based productsWe are poised to capture significant share in the massive and growing self-pay marketOur solutions help healthcare systems optimize their revenue while providing patients with a much improved and friendly billing experience.
With r1, visitpay offers a competitive and comprehensive benefits package, inclusive culture and commitment to a work-life balance with a team that strives to deliver outstanding results.
Equal employment opportunity employer
R1 rcm inc(“the company”) is dedicated to the fundamentals of equal employment opportunityThe company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local lawFurthermore, the company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
To learn more, visit: r1rcm.com
