Job details
Salary $15 an hour
Full job description
Description:
The response coordinator, network recruiting position is part of a performance-based call center team responsible for coordinating nationwide crisis response servicesThe response center team performs the intake and dispatch of crisis response referrals for multiple services offered by r3cThe network recruiting position focuses on the recruiting, credentialing, and contracting of the nationwide network of clinical consultants providing crisis response support services.
Essential functions
Identify and source network consultants to meet department goals by using a variety of creative and effective recruitment methods
Maintain a strong, viable national network of consultants through continually adding to the recruiting candidate pool, following-up on network candidate leads, interviewing consultants to assess qualifications according to customer contractual obligations and clinical standards outlined by r3 clinical smes, and requesting required documentation for the credentialing processes
Communicate with customers, clients, and consultants via telephone and email in a timely manner during various stages in the response coordination process
Recruit in real time to fulfill customer requests where network resources may not be available
Concentrate recruiting efforts in areas of focus, as determined by manager
Verify consultants meet appropriate credentialing standards as outlined by r3 clinical smes
Send initial paperwork to potential consultants requesting documentation for the inclusion into r3s network
Assist in the ongoing maintenance of the clinical database and consultant statues within the network
Communicate with the manager regarding any unresolved anomalies, discrepancies, or obstacles in the response coordination process
Maintain approved job listings on various recruitment sites
Assist with reporting, and maintaining network lists, maps and directories
Hours: m-f 8:00a-430p est
Compensation: $15/hour (adjusted by location)Benefits include medical, vision, dental, life insurance, 401k, bonuses, pto, paid holidays, overtime pay.
Requirements:
Required skills/abilities:
Ability to multi-task and adhere to deadlines when faced with multiple interruptions and sometimes stressful situations
Can confidently establish priorities based on workload, focusing on attention to detail and accuracy
Ability to analyze and problem-solve issues in order to identify areas of process improvement and increase efficiencies
Ability to work and resolve issues independently, while having the awareness to determine when team collaboration is required
Ability to assess the importance and relevance of information and effectively and efficiently share information and relevant detail to the appropriate persons
Excellent time management skills
Excellent collaboration and teamwork skills
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Proficient with microsoft office suite or related software
Education & licensing
High school diploma or equivalent required
Associate or bachelor’s degree from an accredited college or university with an emphasis in psychology, business or a related field preferred
Experience
1-2 years administrative or customer service experience in an office setting required
1-2 years recruitment or sourcing experience preferred
