Job details
Job type full-time
Full job description
Job title: field claims manager department: field services reports to: vice president of field operations flsa status: exempt location: new england / northeast united states
Summary:
The field claims manager is responsible for managing and overseeing the day-to-day operations of a team of field adjusters and be located within the northeast region of the united statesThis individual will be responsible for all field service functions within the team as well to ensure that all client best practices and estimating guidelines are metYou will be responsible for supervising, managing, and motivating team members on a daily basisDuties include but are not limited to the following:
Responsible for the overall direction, coordination, and evaluation of field services team accountabilities
Ensures compliance to regulatory guidelines and authorities
Monitor and supervise the adjuster workload to ensure that client cycle times are met
Participates in company-wide meetings to analyze and identify operational issues and administrative practices in need of coordination.
Works with vp of field operations and other field operations team members to establish department goals and expectations.
Analyzes, and evaluates work unit operations, workflow processes, procedures, and information systems, and human resource needs for efficiency, effectiveness, and consistency, and works with vp of field operations and other field operations team members to develop and implement improvements and solutions.
Evaluates the work of team members to provide direction and counsel by identifying areas of improvement needed.
Works closely with the account executive/sales team to ensure that field services guideline and procedures/best practices are updated and completed, and if needed, appropriate training is conducted.
Works closely with training for recruiting and training on new adjusters.
Responsible for conducting performance reviews as well as identifying personnel issues and facilitating problem resolution.
Provide quality assurance reviews of final adjuster’s reports for accuracy and compliance with the client guidelines and best practices as needed.
Interpret policy language and evaluate coverage issues when required.
Interprets, implements, and enforces company policies.
Assists with the development, implementation, and evaluation of relevant quality assurance criteria.
Recruit and onboard new field resources as needed to improve quality and fulfill service contracts for clients within the region.
Coordinates the development of department training programs, job aids, and other material, as well as the scheduling and implementation of comprehensive, timely, and effective training in conjunction with the training department.
Assist in the coordination of the deployment of field teams in response to a catastrophic event and the company’s commitment to our clients adjusting service needs during that time.
Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Excellent customer service – demonstrates prompt attention to customers’ diverse needs; able to listen with empathy, and respond to requests timely, professionally, and confidentially, in a respectful and courteous manner.
Strong leadership skills:
Inspires and motivates others to perform well
Effectively influences actions and opinions of others
Accepts feedback from others
Gives appropriate recognition to others
Excellent oral & written communication:
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Must be able to write a professional letter: writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Proficient computer & typing skills - working knowledge of ms office: word, excel, and outlook.
Proficient with xactimate and symbility estimating platforms
Must be detail-oriented and possess excellent organization skills, including effective time management - able to work independently to prioritize and follow through to completion of the daily tasks and related projects.
Strong investigative, analytical, and problem-solving skills
Ability to collect and analyze data to identify individual and team opportunities for improvement.
Familiar with a variety of the field’s concepts, practices, and procedures.
3-5 years examining/field experience preferred across multiple lines of business
Previous leadership and management experience preferred
Ryze reserves the right to modify, interpret, or apply this job description in any way that ryze desiresThis job description in no way implies that these are the only duties, including essential functions to be performed by the employee occupying this positionThis job description is not an employment contract, implied or otherwiseThe employment relationship remains at willRyze is an equal opportunity employer.
Salary: tbd, commensurate with experience and ability to recruit local resourcesDiscretionary bonuses maybe earned based on merit, performance, and overall company/department performance.
