Radial, inc., a bpost group company, is the leader in omnichannel commerce technology and operationsPremier brands around the world confidently partner with radial to deliver their brand promises, anticipate and respond to industry disruption, and compete in a rapidly evolving marketRadial`s innovative solutions connect retailers and customers through advanced omnichannel technologies; intelligent payments and fraud protection; efficient fulfillment, supply chain services; and insightful customer care services – especially where high-value customer experiences are criticalWe are flexible, scalable, and focused on our clients` business objectives.
The project manager will lead implementation, operations and development teams to deliver key strategic projects for our partners in the fulfillment, transportation, customer care, payments tax & fraud, and omnichannel/enterprise commerce solution groupsProjects may include but are not limited to new client launches, expansion of services, relocation of operations, and system migrationsThe candidate will be expected to effectively manage resources, schedules and dependencies through the full development life cycle (plan, analyze, design, build, test and deploy)The candidate will work in close coordination with the operations, technology, transportation/logistics & account management teams for successful quality delivery on time, in scope and within budgetThis position will report to the director of client onboarding within the client programs pmo.
Key responsibilities:
Successful planning, status reporting, and delivery of multiple, simultaneous projects
Collaboration with cross functional teams to build and execute well-structured plans
Communicate clearly and demonstrate leadership skills to establish a common understanding of project timelines, milestones, and expectations on delivery
Provide direction to project resources, monitor development efforts, assemble key project deliverables, and intelligently identify issues and risks requiring escalation when reporting project status
Closely monitor change requests and assist with prioritization and decision making for changes
Schedule and facilitate project status meetings and advise management on the effects change requests will have on schedule and resources
Effectively communicate project implementation options that affect cost, schedule, quality, and risk to stakeholders and offer recommendations based on these elements
Provide a hands-on project management approach to drive consistent deliverables, and is eager to learn technical / operational process flows and best practices
Qualifications:
Bachelor’s degree or equivalent
Minimum of 2+ years of project management experience in the technology or e-commerce industry
Proven experience managing large, complex, cross-functional development and implementation programs to deliver technical solutions across multiple project teams and organizational units
Proven ability to manage diverse highly complex programs and ensure effective collaboration and communication across business and technology stakeholders and multiple geographies
Strong understanding of business needs, and has ability to ensure technical solutions, strategies, practices, and governance to deliver business and customer value
Knowledge of project & portfolio management tools (ms project, smartsheet, daptiv, etc)
Experience with various project management methodologies
Experience in standardizing work, building procedures and improving performance on repeatable business processes
Successful track record of delivering on agreed upon business objectives and performance on key metrics
Highly effective communication and negotiation skills in all mediums and throughout all levels of the organization
Experience with program management office planning and operations activities
Experience working with ecommerce companies preferred
Pmp (or equivalent) certification is preferred
This position will be located at radial’s headquarters in king of prussia, pa or remote and will require up to 25% business travel to radial distribution and contact centers, offices, and/or client sites across the us in accordance with company’s travel policy
